Product Owner – Matchmaking, Relationship

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Take charge of the paying customer's journey post-purchase, overseeing all aspects from initial hypothesis to final results.

• Enhance the proportion of paying customers who experience the value moment through effective activation, matching, relevance, and overall experience.

• Ensure that customers are presented with a suitable number of offers.

• Improve the relevance and trustworthiness of recommendations.

• Increase the number of relevant invitations extended to paying customers.

• Boost the likelihood that a new customer establishes a quality match within their first week.

• Develop strategies to encourage users to re-engage in conversations, utilizing gamification, nudges, and reminders.

• Analyze matching parameters across user segments, employing segmentation, personalization, and enriched offer data.

• Identify obstacles and growth prospects in the post-purchase experience through data analysis and research.

• Transform concepts into testable hypotheses with clearly defined success metrics.

• Collaborate effectively with engineers, designers, analysts, and data/ML experts to ensure efficient delivery.

• Oversee requirements, set priorities, and manage timelines effectively.

• Conduct experiments, assess product metrics and outcomes, and iterate or scale successful initiatives.

⛳️ Requirements

• Practical B2C product experience in customer experience and journey design, activation, onboarding, or first-session experiences.

• Familiarity with discovery-driven products featuring a high volume of offers or listings.

• Experience in search or feed relevance, matching, or recommendation systems.

• Proficiency in segmentation, personalization, and data enrichment for offers.

• Capability to formulate hypotheses and establish requirements.

• Ability to drive successful delivery.

• Experience in validating results and conducting A/B tests and other experimental methods.

• Comfort with both qualitative and quantitative product research.

• Cross-functional collaboration experience with designers, analysts, and engineers.

• Understanding of product metrics and opportunities for growth.

• Results-oriented mindset and a sense of ownership.

• Adaptability to changing priorities.

• Strong, clear, and direct communication skills.

🏝️ Benefits

• REMOTE OPPORTUNITY to work full-time.

• 28 calendar days of vacation per year.

• 7 wellness days per year (time off).

• Bonuses up to $5000 for successfully recommending applicants for positions within the company.

• 50% reimbursement for professional training, international conferences, and meetings.

• Corporate discount for English language lessons.

• Health benefits: reimbursement of up to $1,000 gross per year per employee for self-purchased health insurance or medical fees if not covered by corporate medical insurance.

• A well-equipped workplace and necessary equipment provided in offices or co-working spaces.

• Reimbursement of workplace costs up to $1,000 gross once every three years for other locations.

• An internal gamified gratitude system offering bonuses that can be exchanged for merchandise, team-building activities, massage certificates, and more.