Product Operations Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Prepare, conduct, and facilitate assigned webinars and virtual learning sessions in accordance with established protocols and production standards.

• Complete event setup, conduct pre-production testing, and perform readiness checks.

• Monitor live events and troubleshoot or escalate any technical and production challenges.

• Offer technical assistance to presenters, learners, and participants during events.

• Address customer inquiries via phone, chat, and email.

• Finalize post-event attendance processing, quality assurance, reporting, documentation, and content distribution.

• Maintain precise event information, production records, and internal documentation.

• Adhere to standard operating procedures while exercising sound judgment.

• Collaborate with internal teams for event execution and communication.

• Identify opportunities to enhance production quality, efficiency, and customer experience.

• Participate in evening, weekend, and extended-hours event coverage as necessary.

• Perform any other assigned responsibilities.

⛳️ Requirements

• Exceptional attention to detail with a commitment to accuracy and quality.

• Strong organizational and time-management abilities.

• Capability to manage multiple priorities and meet deadlines in a fast-paced setting.

• Technical aptitude with the ability to troubleshoot common software, hardware, audio, and video issues.

• Willingness to learn new technologies, processes, and production platforms.

• Clear and professional communication skills, both written and verbal.

• Excellent interpersonal skills with a customer-focused approach.

• Dependable, responsive, and consistent in follow-through.

• Ability to maintain composure, professionalism, and a solution-oriented mindset during live events and time-sensitive situations.

• Capability to adhere to procedures, recognize when escalation is necessary, and communicate issues effectively.

• Ability to work independently post-training while also contributing to a collaborative team environment.

• Flexibility to adapt to changing priorities, schedules, and business needs.

• Consistent punctuality and reliability for scheduled live productions.

• Preferred experience with webinar, virtual event, video conferencing, or live-streaming platforms.

• Preferred experience with remote production workflows and webcam-based presentations.

• Familiarity with Windows, macOS, and common mobile operating systems preferred.

• Familiarity with Google Workspace, Microsoft 365, and cloud-based collaboration tools preferred.

• Preferred experience with video or media-editing applications.

• Preferred experience with CRM systems.

• Familiarity with standard audio, video, camera, and microphone technologies preferred.

• Bachelor's degree in communications, media production, information technology, audio/visual technology, or a related field preferred.

• An equivalent combination of education, training, and relevant experience will be considered.

• Preferred experience in live production, webinar delivery, technical support, customer service, or another fast-paced operational environment.

• Preferred experience troubleshooting technical issues in a customer-facing or time-sensitive environment.

• Ability to work evenings, weekends, occasional extended hours, and adjusted schedules based on production requirements.

• Ability to remain at a workstation for prolonged periods and regularly utilize standard computer hardware and equipment.

🏝️ Benefits

• Competitive compensation (dependent on experience).

• Paid time off (based on a sliding scale according to hire date and work hours).

• Parental leave.

• Bereavement leave.

• 8 hours of volunteer time.

• Generous paid holiday schedule, including the entire week of Christmas.

• Comprehensive medical, vision, dental, life, disability, and pet insurance.

• 401(k) retirement plan with 5% employer matching (eligibility after 90 days of employment).

• Annual professional and career development opportunities.

• Inclusive Social Committee activities.

• Daily on-site group fitness classes.