Product Operations Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist in maintaining team allocations and the structure of product organizations.

• Organize and monitor product delivery schedules, dependencies, and critical milestones throughout all stages of the Product Development Lifecycle (PDLC).

• Collaborate with customers and internal stakeholders to collect, document, and implement enhancement requests and evolving product requirements.

• Promote best practices in product development, which include defining completion standards, squad ceremonies, retrospectives, and team workflows.

• Plan and oversee the rollouts of new product processes, tools, and workflow modifications across Product, Engineering, and cross-functional teams.

• Identify chances to optimize operational processes and enhance team productivity.

• Collaborate with Product, Engineering, and Sales teams to ensure alignment on various initiatives.

• Assist in managing and refining PDLC processes from intake and discovery to release and post-launch assessments.

• Oversee and manage the inbound request intake process in collaboration with customers and Product teams.

• Support the maturation of requirements across customer requests, discovery initiatives, strategic projects, epics, and user stories.

• Ensure that customer enhancement requests are documented, prioritized, and tracked throughout the product development lifecycle.

• Collect feedback post-rollout to assess product adoption and identify necessary support or iterations.

• Serve as a primary point of contact for inquiries, troubleshooting, and easing transitions as teams adapt to new changes.

⛳️ Requirements

• 3–5 years of operational experience in software products or services, including roles in Product Operations, Program Management, Business/Data Analysis, or Product Management support.

• Proficiency in product management tools, particularly JIRA or similar issue/project tracking software.

• Expertise in Agile/Scrum methodologies and direct experience in agile software development settings and squad ceremonies.

• Strong analytical capabilities using Business Intelligence/visualization tools and spreadsheets.

• Exceptional written and verbal communication skills, with the ability to present findings or recommendations to senior stakeholders.

• Demonstrated ability to lead projects independently, influence without formal authority, and thrive in a fast-paced, remote, collaborative environment.

• Self-motivated individual comfortable in a dynamic, remote, collaborative setting.

• Experience with contemporary operations, project management, and Software Development Life Cycle (SDLC) tools like Jira, Confluence, Asana, Monday.com, or Salesforce is preferred.

• Certifications in process or project management, such as Lean Six Sigma, CAPM, or Certified ScrumMaster are preferred.

• Previous experience in a remote-first, high-growth SaaS environment is preferred.

• Familiarity with Notion or modern collaborative documentation platforms is preferred.

• Experience in change management, including supporting or leading tool rollouts, process implementations, and workflow transitions, is preferred.

• Successful completion of a background screening with candidate consent is required.

🏝️ Benefits

• Remote-first work environment with a company-provided computer.

• Thirteen paid holidays annually (on average).

• Comprehensive medical, dental, and vision coverage with various levels of options.

• Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and Dependent Care accounts.

• Short-term and long-term disability coverage.

• Life and accidental death insurance.

• Discounted voluntary benefits, including additional life insurance options.

• Employee Assistance Program.

• Paid parental leave.

• Flexible vacation policy.

• 401(k) plan with employer matching and immediate vesting.