Product Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Verify SKU mappings across ERP, e-commerce, warehouse, and marketplace systems.

• Maintain SKU mapping tables and cross-reference files.

• Address issues related to duplicate, retired, bundled, or variant SKUs across business systems and data warehouses.

• Validate the setup of new products and variants against established mapping standards.

• Collaborate with the Master Data Analyst to apply golden-record rules and naming conventions.

• Oversee data connections that facilitate the exchange of product, pricing, and inventory information.

• Configure field mappings, synchronization rules, and transformations within integration tools.

• Assist the Ecommerce Team during the setup for product launches.

• Partner with the BSA Team on both new and existing integrations.

• Test modifications in a sandbox environment and verify downstream data.

• Monitor synchronization jobs, integration logs, and error queues.

• Conduct data checks for missing attributes, mismatched SKUs, and outdated records.

• Maintain documentation for integrations, including mapping logic, runbooks, and standard operating procedures.

• Investigate and resolve product data issues, failed synchronizations, and discrepancies in inventory or order records.

• Identify root causes and document recurring issues.

• Escalate platform or infrastructure problems to the BSA or Data Engineering teams.

• Communicate status updates and resolution timelines to Operations leadership and affected teams.

• Generate reports on SKU data health, synchronization reliability, and outstanding issues.

• Suggest process improvements based on recurring issues and data trends.

⛳️ Requirements

• 2-4 years of experience in product operations, data operations, supply chain operations, or a related role involving product data.

• Hands-on experience managing SKU or item master data in an ERP or inventory system like NetSuite, SAP, Oracle, or Fulfil.

• Practical experience with integration or ETL tools such as Celigo and Boomi, including field mapping and troubleshooting synchronization failures.

• Strong proficiency in Excel or Google Sheets, including lookups, pivot tables, and data cleanup.

• Familiarity with e-commerce platforms such as Shopify and their product catalog structure.

• Ability to read logs, trace data through interconnected systems, and identify root causes.

• Excellent written communication skills for crafting SOPs, runbooks, and issue updates.

• Detail-oriented, organized, and capable of managing multiple open issues independently.

🏝️ Benefits

• Generous paid time off.

• Company-covered health insurance.

• 5% 401k match.

• Discounts on all Comfrt products.

• Fully remote work environment.

• Supportive, creative environment where ideas and growth are valued.