Product Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and implement processes that connect product, engineering, and design with support, sales, and other implementations.

• Keep teams that interact with customers up-to-date on launches, releases, updates to the roadmap, and any changes.

• Develop processes for launch readiness, create release notes, provide updates on the roadmap, and prepare enablement materials.

• Oversee early access for customers and ensure feedback loops on the outcomes of launches are established.

• Design and manage processes for intake of customer issues, requests, and feedback.

• Collect, assess, route, and synthesize customer feedback for the relevant product manager.

• Ensure that individuals who report issues receive follow-up regarding the outcomes.

• Identify trends among customers and relay this information to the product development team.

• Create and maintain AI-driven agents and automation tools for tasks such as triage, release notes, roadmap updates, and feedback synthesis.

• Develop reusable AI workflow templates for the organization.

• Execute major product launches through established launch readiness processes.

⛳️ Requirements

• Proven ability to design processes with a strong focus on cross-team collaboration from inception to completion.

• Hands-on experience in developing real workflows utilizing LLMs and agents (such as Claude, ChatGPT, Claude Code, or similar technologies).

• Proficient with prompts, scripts, APIs, integrations, and terminal operations.

• Familiarity with tools such as Linear, Notion, Slack, and Zendesk.

• Excellent verbal and written communication skills that are clear and concise.

• Background in product operations, program management, or a related role within a B2B software company.

• Bonus: experience managing launches for enterprise clients that involve configuration, training, and rollout.

• Must reside in the United States while employed at Vesta.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage with approximately 100% of employee premiums covered.

• Flexible Spending Account (FSA) plan available.

• 401(K) plan options offered.

• Significant parental leave of 16 weeks fully paid for all new parents, including both birthing and non-birthing parents (applicable to adoptions as well).

• Remote-first work culture with physical hubs located in the Bay Area and New York!

• Generous Work From Anywhere and Wellness Benefits.

• Monthly stipends for cell phone and Wi-Fi expenses.

• Monthly DoorDash benefits provided.

• Open and encouraged flexible time off policy.

• Opportunities for company offsites to foster team connections!

• Equity options available.