Product Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the product metrics operating system within the product organization.

• Establish the metric taxonomy, source-of-truth dashboards, reporting cadence, and accountability model.

• Collaborate with product managers to identify metrics for activation, adoption, retention, quality, and delivery.

• Facilitate quarterly planning and the 6-week release schedule.

• Oversee plans, owners, dependencies, and target product metrics.

• Lead the sizing process with product teams and communicate engineering capacity and anticipated product outcomes to leadership.

• Manage the release calendar and conduct readiness reviews, go/no-go decisions, and post-launch evaluations.

• Gather sign-offs from QA, Product, UX, and Engineering, and postpone releases when necessary.

• Develop a ticket intake process and categorize tickets into customer themes.

• Create dashboards to track delivery progress, release readiness, service levels, feature adoption, customer feedback themes, and product health.

• Present product metrics reviews to leadership, detailing goals, risks, owners, and follow-up actions.

• Coordinate the release notes with product managers and distribute them to Customer Success and Support.

• Utilize AI agents for readiness reports, ticket-theme summaries, metric-anomaly detection, and tool maintenance.

• Conduct meetings, update boards, write status reports, build dashboards and automations, and follow up on outstanding release sign-offs.

⛳️ Requirements

• Minimum of 4 years in product operations, technical program management, or engineering program management at a software company.

• Proven experience managing agile release cycles for engineering teams ranging from 10 to 40 members.

• Proficient in Jira and Confluence, with a solid understanding of dashboards and light automation.

• Sufficient technical knowledge to engage in architecture discussions and challenge estimates.

• Ability to remain composed under pressure and communicate risks directly.

• Experience developing processes from the ground up in a startup environment without making them overly complex.

• Preferred experience in B2B SaaS with enterprise customers and SLAs.

• Familiarity with QA and release automation is preferred.

• Background in compliance, security, or GRC software is an advantage.

• Experience leveraging AI tools to automate reporting and operational tasks is preferred.

• Permanent work authorization in the US is required.

🏝️ Benefits

• Competitive salary and equity package.

• Comprehensive health, dental, and vision coverage.

• Ergonomic benefits to assist with equipment costs.

• Coverage for coworking space and in-person meetup expenses.

• Unlimited vacation policy.

• Up to 12 weeks of paid parental leave.

• 401(k) plan available for employees (US only).