Product Operations Lead, Insurance Platform

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Develop systems and operational conditions that empower a small team to manage a national insurance platform.

• Identify and eliminate bottlenecks across various functions.

• Oversee new product launches from initiation through to independent operation.

• Convert product strategy into precise specifications for pricing, data, and engineering.

• Coordinate build priorities with engineering and data teams while managing competing demands.

• Facilitate underwriting and pricing experts in directly inputting rules and judgments into systems.

• Ensure consistent terminology is used across systems, models, and teams.

• Establish rapid and accurate feedback mechanisms from policies, claims, and lost deals.

• Create and oversee change-control processes for updates in coverage, rules, and pricing.

• Detect issues during testing phases before they impact customers.

• Transition existing programs onto shared infrastructure rather than isolated setups.

• Utilize AI in daily operations to enhance process efficiency.

⛳️ Requirements

• 7+ years of experience in solving complex problems through process and product development, or a proven history of increasing scope and responsibility.

• Possess a systems-thinking mindset, focusing on building scalable solutions rather than temporary fixes.

• Outstanding project management and documentation abilities; capable of managing multiple workstreams without losing track of details.

• Self-motivated individual; thrives in a lean, fast-paced environment.

• Daily comfort in working with AI agents, including delegating tasks, reviewing their work, and enhancing their capabilities.

• Proficiency in automating tasks early and consistently.

• Demonstrated grit and persistence.

• Background in insurance is advantageous but not mandatory; familiarity with policy forms, rate and rule filings, or SERFF is a plus, but not a requirement.

🏝️ Benefits

• Unlimited Vacation: We provide flexible time off, allowing you to take time as needed.

• Work from Anywhere: Counterpart operates as a fully distributed company, meaning there is no central office. Employees can work from anywhere they perform best and are invited to meet in person a few times a year.

• Stock Options

• Health, Dental, and Vision Coverage

• 401(k) Retirement Plan

• Parental Leave

• Home Office Allowance to equip your home office with necessary tools and accessories

• Book stipend

• Wellness stipend

• Professional Development Reimbursement

• No working on birthdays: Enjoy your birthday off

• Charitable Contribution Matching