Product Operations Lead

This is a fully remote position, open to applicants in Jordan, +1 more state.

📋 Description

• Lead and enhance product operations frameworks, governance, and collaborative practices across Product teams.

• Take ownership of and refine product planning processes, roadmap evaluations, prioritization workflows, and operational rhythms.

• Develop scalable operational methods that enhance alignment, transparency, delivery predictability, and execution quality.

• Drive the standardization of product reporting, KPIs, operational dashboards, and insights for decision support.

• Detect operational inefficiencies and implement improvements to processes.

• Advocate for the adoption of AI tools, automation, and best practices in operations.

• Collaborate with Product, Engineering, Design, Commercial, Customer Success, Support, Presales, and Marketing teams.

• Facilitate coordination between business and product organizations.

• Help communicate product priorities, roadmap updates, launches, and operational initiatives.

• Assist leadership teams by providing operational insights, strategic reporting, and communications suitable for executives.

• Lead initiatives in Product Enablement.

• Support product launches, feature rollouts, demos, and readiness activities within the organization.

• Convert complex product functionalities into messaging, use cases, enablement materials, and narratives that convey customer value.

• Enhance product awareness, adoption, and customer engagement alongside Commercial and Marketing teams.

• Identify and eliminate barriers to adoption.

• Compile customer feedback, product analytics, sales insights, and market trends to formulate recommendations.

• Recognize product usage trends, operational gaps, and growth possibilities.

• Assist Product leadership in establishing and monitoring product and operational performance metrics.

• Contribute to initiatives aimed at scaling the maturity of Product Operations and organizational effectiveness.

⛳️ Requirements

• 5+ years of experience in Product Operations, Product Management, Product Enablement, Product Marketing, Presales, Solution Consulting, or similar roles.

• Demonstrated experience in leading or scaling operational processes within Product or SaaS organizations.

• Strong knowledge of product lifecycle management, product delivery processes, and cross-functional collaboration.

• Experience collaborating closely with Product, Engineering, and Commercial teams in dynamic environments.

• Excellent analytical and problem-solving skills.

• Exceptional communication, facilitation, and stakeholder management abilities.

• Capability to drive initiatives independently and influence cross-functional teams effectively.

• Bachelor’s degree or equivalent practical experience.

• Experience in SaaS or CPaaS environments is a significant advantage.

• Expertise in Product Operations and process optimization.

• Skills in strategic planning and execution.

• Proficiency in cross-functional leadership.

• Knowledge in product enablement and adoption.

• Commitment to operational excellence and governance.

• Ability in data analysis and insight generation.

• Skill in communication and executive storytelling.

• Experience in stakeholder management and influence.

• Proficiency in solutioning and product demonstrations.

• Familiarity with AI tools and workflow automation.

• Customer-centric mindset.

• Proactive approach driven by ownership.

• Strong analytical thinking and problem-solving capabilities.

• Accountability and ownership.

• Collaborative and adaptable mindset.

• Commitment to mentorship and knowledge sharing.

• Resilience and attention to detail.

🏝️ Benefits

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after the first anniversary.

• Your Birthday off!

• Opportunity to spend up to 25 days per year working from anywhere in the world.

• Paid leave for new parents.

• Options for on-site or remote work.