Product Operations Intern, Rewards

This is a fully remote position, open to applicants in Chile.

📋 Description

• Evaluate receipt submissions against validation criteria and consistently make approval or rejection decisions.

• Recognize atypical receipt formats, retailer-specific anomalies, duplicates, and potential misuse.

• Document exceptional cases for scalable management.

• Provide engineering teams with bug reports, reproducible instances, and recommendations for extraction and validation enhancements.

• Prioritize and maintain improvements based on customer impact, fraud risk, and operational costs.

• Monitor fixes through the backlog, confirm implemented improvements, and identify regressions.

• Uphold review guidelines, decision-making criteria, and escalation procedures.

• Discover opportunities to automate, streamline, or eliminate workflow steps.

• Contribute to the development of internal review tools.

• Collaborate with product management, engineering, design, and data teams.

⛳️ Requirements

• Currently pursuing or recently obtained a Bachelor's degree or an equivalent mix of education and experience.

• A genuine enthusiasm for consumer fintech, rewards and loyalty programs, or large-scale products.

• Exceptional attention to detail.

• A structured and logical approach to problem-solving.

• Proficient written and verbal communication abilities.

• Proficiency with Claude or similar large language model tools is essential.

• Comfortable using AI to enhance productivity, research, and communication.

• Previous experience in internships, projects, or extracurricular activities related to operations, product management, fintech, data analysis, trust & safety, or startups is advantageous.

🏝️ Benefits

• Opportunities for career advancement.

• A dynamic and innovative team environment.

• AI-driven productivity enhancements.