Product Operations Engineer

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Develop, implement, and test software solutions tailored for the learning environments of K-12 schools.

• Create, implement, and test RESTful web services utilizing NodeJS, Google Apps Script, and Postman.

• Leverage AWS services to construct, host, and manage application environments.

• Oversee source code repositories and manage branching/merging strategies using Git.

• Identify and resolve technical and application-related challenges.

• Offer analysis and troubleshooting assistance for production issues and code deployments.

• Participate in the design and development of user interfaces.

• Collaborate effectively with developers, testers, and product owners.

• Set up and manage SIS, LMS, and third-party integrations for both existing and new schools.

• Work alongside enrollment and development teams to facilitate complex data mapping within the learning ecosystem.

• Manage daily systems operations.

• Diagnose system anomalies and address issues in coordination with school staff, administrators, and operational teams.

• Conduct routine maintenance and application updates on servers and instances.

• Liaise with vendors regarding maintenance impacts and communicate with affected stakeholders.

• Assist with projects, data requests, automation, and custom reports across various departments.

• Develop and maintain documentation and provide training to corporate staff as required.

• Support systems during year-end activities and annual rollovers for schools.

⛳️ Requirements

• Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or a comparable degree.

• Experience in administering complex systems/integrations such as Canvas LMS, SIS, and Clever Integrations.

• Strong technical aptitude for learning new systems, processes, and backend reporting.

• Experience in developing open standards-based solutions, including web services, web applications, and modern user interfaces.

• Significant, demonstrable experience in implementing features across various software development teams and environments.

• Proven ability to design, write, edit, modify, and debug code aimed at automating manual tasks.

• Excellent oral and written communication skills.

• Knowledge of relational databases and proficiency in SQL.

• Familiarity with message queue technology and design patterns.

• Over 3 years of experience with NodeJS.

• Over 3 years of experience with JavaScript.

• Familiarity with AWS services including S3, Lambda, SNS, SQS, EC2, CloudFront, and Redshift.

• Experience with the Amazon Web Services API.

• Proficient in using Git for version control.

• Experience working in Unix/Linux environments.

• Background in ticket tracking and resolving issues for end users.

• Ability to pass federal and state criminal background checks (FBI/BCI).

• Applicants residing in California, Colorado, and New York are ineligible for this position.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term disability insurance.

• Short-term disability insurance.

• 10 paid holidays each year.

• Paid Time Off encompassing sick leave, vacation, and personal absences.

• Options for four health insurance plans with varying deductibles and co-insurance levels.

• Co-pay or High Deductible Health Plan choices.