Product Operations Specialist

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Assist with daily satellite imaging tasking and execution.

• Convert customer and internal requests into actionable acquisition strategies, establish priorities, and oversee the collection and delivery of imagery.

• Oversee and assess the fulfillment of imagery orders, acquisition progress, and priorities for both internal and external clients.

• Ensure transparency for Product, Operations, and Commercial stakeholders.

• Assess the feasibility of tasking and communicate any limitations, risks, or alternative solutions.

• Create and uphold operational metrics, KPIs, and reporting standards.

• Develop and enhance scripts, tools, and workflows associated with satellite tasking and product operations.

• Assist in the planning of near-term imaging forecasts.

• Collaborate with Mission Operations regarding spacecraft activities, calibration needs, satellite statuses, and internal sensor testing tasking.

• Aid customer platform operations including user setup, account access, entitlements, KYC screening, and similar activities.

• Coordinate execution and deliverables with external vendors and service partners.

• Engage in a weekly on-call support rotation approximately every 4–6 weeks.

• Assist with other product and satellite data operations tasks as necessary.

⛳️ Requirements

• Bachelor’s degree in Geospatial, Computer Science, Aerospace, or a related technical discipline.

• Over 5 years of relevant operational experience, preferably in space mission operations, Earth observation, geospatial technology, or a similarly intensive technical setting.

• Proficient in working with APIs, RESTful services, and system or platform integrations.

• Experience in a product-facing capacity is preferred, including collaboration with external stakeholders, contractors, and technical teams in support of mission partnerships.

• Strong analytical, problem-solving, and communication skills, with the ability to collaborate effectively across both technical and non-technical teams.

• Basic scripting and technical abilities, including experience with Python scripting, working with Jupyter notebooks, and familiarity with cloud-based tools and services such as AWS.

• Experience in a startup or rapidly growing technology environment is preferred.

• Must be a U.S. Citizen or Permanent Resident.

• Due to applicable U.S. federal government contract stipulations, this position is restricted to U.S. citizens only.

• Proof of eligibility will be required as a condition of employment.

• Must be willing to adhere to access restrictions and compliance controls required by relevant regulations.

🏝️ Benefits

• Employee stock options.

• Health insurance: Medical, Vision, Dental - Hydrosat covers 100% of employee premiums and 50% for dependents.

• Mental Health Support.

• Claims Concierge Service.

• 401(k) with a 100% match up to 4%, vested from day one.

• Flexible, unlimited PTO.

• 16 paid company holidays.

• Maternity, Paternity & Parental Leave - up to 12 weeks fully paid.

• Mental health support, including complimentary therapy sessions.

• Commuter and cell phone stipends.

• Company Discount Program.