Product Operations Executive

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Conduct research on designated destinations to identify areas lacking coverage.

• Confirm and enhance merchant records, including details such as name, address, coordinates, contact information, operating hours, category, halal status, evidence source, and imagery.

• Publish validated records and flag incomplete entries with appropriate reasons.

• Provide monthly coverage updates for each active destination.

• Reach out to merchants to verify and confirm listing information.

• Manage the onboarding process for free listings until they reach published and claimed status.

• Present paid listing options, document interest, and escalate qualified leads.

• Record every contact and its outcome in the tracking system.

• Update destination and landing pages to align with campaign specifications.

• Fill pages with listings, content, and imagery that is supplied or approved by HHWT.

• Ensure campaign pages are delivered by the live campaign date with the branding team's approval.

• Compile weekly performance data for both app and web platforms.

• Provide monthly reports that detail inventory, outreach results, and campaign performance.

• From the third month onward, include insights and recommendations derived from data trends.

• Review core user journeys on a predetermined schedule and following each release.

• Document defects with reproduction steps, environment details, severity, and evidence.

• Re-test solutions and confirm improvements.

• From the seventh month onward, conduct structured UX evaluations using a friction checklist.

⛳️ Requirements

• A bachelor’s degree in Business, Marketing, IT, or a related discipline.

• Over 2 years of experience in product operations, e-commerce, or digital platforms.

• Strong analytical abilities with a keen attention to detail.

• Excellent communication skills in both English and Bahasa Indonesia.

• Capability to handle multiple tasks and deadlines independently.

• Familiarity with content management systems and reporting tools is advantageous.

🏝️ Benefits

• Opportunity to engage with a burgeoning international travel and lifestyle platform.

• A collaborative and multicultural team setting.

• Opportunities for career advancement and personal development.

• Competitive compensation package.