Associate II, Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain real-time trackers specific to products that monitor open compliance and legal matters, including Designated Responsible Individuals (DRIs), current status, and upcoming milestones.

• Assess new features against regulatory requirements prior to development and ensure that sign-off processes are integrated into delivery milestones.

• Collaborate with fraud leads to integrate fraud controls and risk/velocity regulations into feature design.

• Ensure that fraud and client engagement teams have the necessary tools, administrative access, battlecards, and support articles for successful launches.

• Assist in incident response for product-related issues and ensure that post-incident evaluations lead to product modifications.

• Manage product-specific vendor trackers that detail status, open actions, contacts, and milestones.

• Oversee the performance review schedule with key vendors and ensure actions are completed.

• Keep track of vendor roadmaps and capabilities, providing periodic briefings on opportunities or constraints.

• Ensure that experiments and feature launches include metrics for fraud, disputes, client engagement, and commercial Key Performance Indicators (KPIs).

• Analyze data related to fraud, disputes, client engagement, and authorization/decline rates to identify emerging challenges.

• Ensure follow-through on cross-functional findings, including compliance concerns and vendor-related issues.

• Monitor competitors' changes in features, pricing, and risk positioning.

• Keep an eye on regulatory and market developments that may impact the Krak roadmap.

• Identify third-party vendor capabilities that could facilitate unroadmapped features and flag any stack limitations.

• Collaborate directly with compliance, legal, fraud, client engagement, and external vendors.

• Report to the Manager of Product Operations - Krak.

⛳️ Requirements

• Experience in product operations, strategy, or program management within a consumer fintech, payments, or banking environment.

• Strong understanding of the regulatory and compliance landscape for consumer financial products in one or more regions.

• Experience collaborating with or working within fraud and risk functions.

• Knowledge of how fraud controls influence product design.

• Proven ability to manage multiple concurrent workstreams involving various stakeholders and timelines.

• A track record of transforming complex operational data into clear, actionable management information for product and leadership teams.

• Structured thinking with comfort in handling both details and broader strategic contexts.

• Excellent communication skills across compliance, risk, engineering, and product disciplines.

• Experience with card issuing programs, scheme regulations, chargeback processes, and fraud typologies (preferred).

• Familiarity with third-party banking and payments vendors, including BIN sponsors, scheme processors, and TPP aggregators (preferred).

• Prior experience in a rapidly scaling consumer fintech or neobank (preferred).

• Exposure to cryptocurrency or digital asset products (preferred).

• Applicants must specify the city and country from which they will work.

• Applicants must indicate whether they require sponsorship to work in their location.

🏝️ Benefits

• Bonus program.

• Equity program.

• Wellness allowance.

• Medical insurance [US Only].

• Dental insurance [US Only].

• Vision insurance [US Only].

• 401(k) [US Only].

• A global and diverse work environment.

• Consistent application of job-related skills or work-style assessments across candidates.

• Equal opportunity employment.