Product Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Product Manager and Engineering teams to define the roadmap for Communication Agents.

• Take ownership of the client feedback process by participating in customer calls, assessing incoming issues, distinguishing between isolated complaints and genuine defects, and ensuring closure with law firms and Customer Success.

• Create, refine, and evaluate agent prompts, scripts, logic, and configurations.

• Implement enhancements alongside Engineering and Data Science while establishing inputs, outputs, and escalation procedures.

• Develop and sustain QA rubrics and auditing processes.

• Facilitate problem resolution until completion.

• Manage reporting and respond to ad hoc leadership requests.

⛳️ Requirements

• 2–3 years of experience in Product Operations, AI Operations, or Technical Program Management, having managed a product or operational surface from start to finish.

• Practical experience in prompting and assessing LLM systems.

• Background in establishing or overseeing a QA/evaluation process.

• Experience collaborating directly with customers to translate their feedback into product modifications.

• Capability to maintain high-quality standards under pressure in a fast-paced, unpredictable environment, without relying on a predefined playbook.

• Excellent written communication skills.

🏝️ Benefits

• A selection of medical, dental, and vision insurance plans for you and your family.

• Additional insurance options for life, accidents, or critical illnesses.

• Flexible paid time off policy.

• Sick leave provision.

• Short-term and long-term disability coverage.

• 10 observed holidays in the US.

• Home office stipend available.

• 401(k) plan for employees based in the US.

• Paid parental leave available.

• Local in-person meet-up program.

• Equity options.