Product Manager, Server Experience – Fulfillment

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the product experience for process servers, overseeing everything from requirements and attempt planning to the reliable capture of evidence.

• Enhance the planning processes for servers, including how they sequence attempts, manage high-volume addresses, and recognize potentially at-risk jobs.

• Assist servers in adhering to legal requirements across various states and counties.

• Improve the capture and verification of service evidence, which encompasses location, time, photographs, and eligibility checks, including functionality for offline use.

• Determine the appropriate allocation of work between the app, AI, automation, or service specialists.

• Refine the packaging, pricing, distribution, and compensation systems for job offers.

• Oversee the squad’s multi-quarter roadmap.

• Collaborate with engineering, design, operations, and other product managers on discovery, analysis, and delivery processes.

• Report directly to the Chief Product Officer (CPO).

• Drive improvements in meeting deadlines, reducing the need for reattempts and specialist intervention, enhancing evidence quality, and increasing server retention.

⛳️ Requirements

• Proven experience managing a significant workflow from the identification of problems through to launch and user adoption.

• Background in developing mobile products utilized by workers, such as drivers, couriers, field technicians, or inspectors.

• Strong understanding of systems thinking that spans app functionality, dispatch processes, operations, and law-firm workflows.

• Capacity to make informed decisions while balancing the needs of competing stakeholders.

• Strong design instincts, including the ability to sketch workflows and create prototypes using AI.

• Proficient in conducting user discovery, observing user behavior, analyzing data, and articulating clear perspectives.

• Bonus: Experience in automating customer service or operational workflows.

• Bonus: Familiarity with supply-side marketplace dynamics involving matching, dispatch, payment, or field workforce engagement.

• Bonus: Experience in legal technology or working within regulated environments.

• Bonus: Knowledge of location, identity, or fraud verification related to mobile products.

• This is an individual contributor role; preference is given to candidates who prioritize shipping products over managing project managers.

🏝️ Benefits

• Full-time, salaried position.

• Fully remote role, based in Canada.

• Flexible time off and holiday policy.

• Equipment provided for your work needs.

• Comprehensive benefits package, including healthcare, dental, and disability insurance.

• Eligibility to participate in the company bonus plan.