Product Manager – Internal Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and publish product roadmaps focused on outcomes for a 90-day period.

• Perform user research and workflow analysis in collaboration with internal teams.

• Monitor adoption rates, cycle times, manual processes, and hours saved to inform prioritization.

• Manage the lifecycle of internal tools, addressing adoption, consolidation, and retirement.

• Present challenges to the Engineering team and collaborate on designing effective solutions.

• Prioritize and manage the backlog, including initiatives, features, user stories, and business metrics.

• Draft and approve acceptance criteria, accept completed work, and negotiate trade-offs in sprint scope.

• Prototype, configure, test, and conduct low-cost experiments prior to full-scale builds.

• Lead refinement sessions, planning meetings, and reviews.

• Oversee release strategy and scheduling.

• Assess product progress and convert data insights into actionable steps.

• Proactively align with teams utilizing internal tools, ensuring decisions and trade-offs are transparent.

• Support new revenue models, flexible payment alternatives, and expansion into new markets.

• Promote internal product adoption through announcements, training sessions, and feedback mechanisms.

• Manage AI tools and capabilities as a product, conducting experiments and phasing out ineffective solutions.

• Collaborate with engineers, designers, product managers, and internal teams to establish direction and evaluate business impact.

⛳️ Requirements

• A minimum of 4 years of experience in Product Management, preferably focused on internal platforms, business systems, or operational tools.

• At least 2 years of experience in owning an outcome-oriented roadmap while maintaining stability amidst shifting priorities across teams.

• Familiarity with the Entrepreneurial Operating System (EOS) is a significant advantage.

• Professional working knowledge and practical experience with HubSpot or a similar CRM as a product surface, rather than just as a user.

• Experience in building or managing workflows, objects, and automation relied upon by other teams.

• Proven history of eliminating manual tasks with measurable cost-saving outcomes: hours saved, steps reduced, errors eradicated.

• Ability to operate effectively with incomplete information and create structure from diverse needs.

• Comfortable taking ownership of both the problem and the delivery, including conducting refinement sessions and accepting completed work.

• Technically adept and capable of partnering with Engineering on integrations, data, and constraints.

• Possess an adaptive, empathetic, collaborative, and positive attitude.

🏝️ Benefits

• Flexible Paid Time Off.

• Paid Parental Leave.

• Caribbean travel benefits.

• Fully remote work environment.

• Comprehensive benefits package including Medical, Dental, and Vision.

• 401(k) plan with company matching.