Product Manager, Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the integration product surface area.

• Define and enhance the product vision, roadmap, and outcomes for both the integration platform and customer/partner integrations.

• Evaluate business value and prioritize integration tasks based on customer impact, revenue/retention potential, implementation scale, reliability risk, and engineering effort.

• Establish and monitor success metrics, including time-to-integrate, adherence to integration reliability/SLA, error rates, throughput/latency, support burden, and adoption rates.

• Collaborate with Client/Implementation teams and customers/partners to gather integration requirements, constraints, timelines, and acceptance criteria.

• Transform Engineering output into templates, playbooks, reference architectures, and documentation for scalable repeatability.

• Work alongside Operations and Client Success to facilitate adoption by new payer clients and post-acute care partners.

• Craft epics, user stories, and technical requirements that encompass data mapping, edge cases, error handling, security, observability, and support workflows.

• Manage and continuously refine the product backlog for the Integrations Engineering Scrum team.

• Lead or support sprint planning, backlog refinement, and sprint review preparations.

• Coordinate interdependencies across Product, DevOps, InfoSec, Data/Analytics, QA, Implementation, and Support teams.

• Analyze production incidents, integration failures, customer escalations, and operational challenges; prioritize systemic solutions.

• Collaborate with engineering leadership on build-vs-buy decisions and assess long-term maintenance costs.

⛳️ Requirements

• Minimum of 4 years of experience in product management.

• Strongly preferred experience with technical products, platform products, or integration-centric products.

• Proven track record in delivering products with significant technical depth, including APIs, data platforms, workflow automation, integration middleware, or developer-oriented features.

• History of productizing and scaling technical capabilities by converting unique customer solutions into repeatable, reusable product components.

• Ability to confidently engage with senior external stakeholders, including payer CIOs and CMOs, health-system executives, and partner VPs.

• Preferred experience in healthcare technology, including clinical data flows, payer authorization files, ADT feeds, and HIPAA-compliant environments.

• Technical fluency adequate to interpret API documentation/specifications, data schemas, mapping files, logs, and dashboards.

• Familiarity with healthcare data exchange standards such as HL7 v2, FHIR, X12/EDI, and SFTP file exchanges.

• Experience with automation methods, such as RPA, is a plus.

• Proficient in using data for decision-making; basic SQL skills and/or relevant experience.

🏝️ Benefits

• Attractive compensation and bonus plan aligned with experience.

• 401K plan.

• Health, dental, and disability insurance.

• 10 paid holidays.

• Comprehensive time-off policy.