Product Manager, Ignite Member Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product vision and roadmap for essential Ignite Membership Operations workflows.

• Observe actual club operations and engage with owners, operators, membership teams, and front-desk personnel to identify friction points, workarounds, and desired outcomes.

• Drive the discovery and execution of membership lifecycle workflows, encompassing agreements, rewrites, freezes, cancellations, transfers, merges, recurring dues, plans, pricing, and member records.

• Enhance check-in and access workflows, including schedules, day and guest access, staff roles, permissions, and club configuration.

• Convert customer and business needs into product specifications, decisions, priorities, and acceptance criteria in collaboration with engineering, design, and quality assurance teams.

• Collaborate with Commerce, Insights, Engagement, and GymSales to ensure a consistent membership status across payments, reporting, communications, and the overall member journey.

• Plan and communicate updates to live clubs, including rollout, enablement, support readiness, monitoring, and rollback considerations.

• Evaluate improvements in agreement accuracy, access reliability, task completion, adoption rates, and the reduction of manual workarounds.

• Act as the voice of the club, articulating trade-offs among independent clubs, franchises, and multi-location operators.

⛳️ Requirements

• Proven experience in managing product development from problem definition and discovery to delivery, launch, and iteration.

• Demonstrated experience in delivering operational software, workflow-intensive SaaS, or products utilized by frontline or distributed teams.

• Solid understanding of membership, recurring billing, access control, permissions, or a similar operational field.

• Capability to engage credibly with engineers and designers on APIs, systems of record, data consistency, permissions, and workflow behavior without needing to write production code.

• Strong skills in customer discovery, prioritization, written communication, and stakeholder management.

• Ability to leverage qualitative feedback and product data to analyze scenarios, make decisions, and establish measurable outcomes.

• A collaborative, inquisitive, and responsible working style suitable for an individual contributor role within a cross-functional product team.

• Experience in fitness, club management, hospitality, retail, healthcare, financial services, or any multi-location operating environment is advantageous.

• Familiarity with member or customer lifecycle workflows, recurring payments, point of sale systems, access control, or role-based permissions is a plus.

• Background in implementing changes in environments where teams are occupied, training time is constrained, and immediate reliability is critical is a plus.

• Experience with automation or AI-driven tools to enhance discovery, analysis, product operations, or customer workflows, with an appropriate focus on privacy and quality is a plus.

• A bachelor's degree in business, technology, or a related field is preferred; equivalent practical experience is also valued.

• Willingness to travel occasionally for visits to clubs, customers, or team locations as needed.

🏝️ Benefits

• Purpose-driven company with a culture centered around values – Best Life, One Team, Growth Mindset.

• Open PTO policy.

• Days of Disconnect – a collective day off once a quarter.

• Parental & Pawternity Leave.

• Quarterly Best Life fitness reimbursement.

• Medical/Dental/Vision coverage.

• Employee Assistance Program (EAP).

• Premium Calm App subscription for you and up to 4 dependents over the age of 16.

• Bonuses, commissions, equity, or other incentive programs may be available where applicable.

• Opportunities for professional development.

• Mentorship.

• Continuous learning.