Product Manager – Fraud & Disputes

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate CSI's current fraud and dispute product offerings, including tools, vendors, integrations, workflows, and data processes.

• Establish product requirements, epics, features, user stories, and acceptance criteria.

• Direct product planning and roadmap development for both current and upcoming fraud solutions.

• Investigate, assess, and validate new fraud technologies and vendor platforms.

• Collaborate with engineering and technical product owners to prioritize initiatives and enhance customer value.

• Develop business cases and assist with go-to-market strategies for new fraud products and improvements.

• Work alongside relationship managers, card operations teams, sales, marketing, support teams, and financial institution clients.

• Engage in User Acceptance Testing and product validation processes.

• Keep abreast of industry trends related to fraud prevention, dispute management, ACH risk, instant payments, account takeover prevention, and transaction monitoring.

• Act as the subject matter expert for assigned products and initiatives.

• Contribute to the future vision of CSI's next-generation omni-channel fraud ecosystem while sustaining existing banking solutions.

• Travel for user conferences, customer demonstrations, collaboration sessions, and periodic team meetings.

⛳️ Requirements

• Extensive knowledge of issuer-side card processing and fraud prevention.

• Background working within a financial institution, card issuer, payment processor, or payment technology provider.

• Over 3 years of experience in Product Management.

• Demonstrated ability to define product requirements, workflows, epics, and features.

• Experience collaborating closely with software development teams throughout the product lifecycle.

• Strong grasp of Agile product management methodologies.

• Excellent analytical and problem-solving abilities.

• Experience in gathering customer requirements and converting them into product solutions.

• Capability to work cross-functionally with both technical and non-technical stakeholders.

• Experience supporting community banks, regional financial institutions, or card issuers.

• Proficiency in using Jira, Aha, and Confluence or similar tools in an agile setting.

• Experience in evaluating, implementing, or managing fraud platforms.

• Experience in launching or modernizing fraud products from conceptualization to implementation.

• Working knowledge of SQL, fraud rule creation and testing, data analytics and reporting, API integrations, and event-driven architectures.

• Experience supporting fraud decisioning engines, risk scoring platforms, or dispute management systems.

• Familiarity with machine learning, AI-driven fraud detection, identity verification, or behavioral analytics solutions.

• Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

🏝️ Benefits

• Eligibility for incentive awards based on both individual and business performance.

• Comprehensive range of benefits.