Product Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of the Suite roadmap, converting business objectives into a structured, actionable plan with defined success metrics.

• Manage the shared platform layer, encompassing navigation, UI framework, and common components utilized by all product teams.

• Establish platform standards while balancing the requirements of various product teams.

• Revamp the onboarding experience to shorten the time-to-live from months to weeks, eliminate manual processes, and enable self-service onboarding.

• Develop multi-property functionalities, including property switching, shared and inherited configurations, bulk modifications, and scalable navigation.

• Enhance the Admin experience, focusing on invoicing, consent and terms management, and routine configurations.

• Oversee authentication and access management, including login, SSO, user administration, and permissions within a multi-tenant setting.

• Create the Support & Knowledge layer, which includes ticketing integration, a knowledge base, contextual assistance, and chatbot features.

• Conduct ongoing discovery sessions with hoteliers alongside the UX team.

• Maintain close relationships with internal users in Onboarding, Support, and Training/eLearning.

• Leverage data and AI-supported analysis to pinpoint platform friction, prioritize resolutions, and assess the impact of releases.

• Collaborate with teams in Onboarding, Support, Sales, Customer Success, Training, and other product divisions.

• Align stakeholders on priorities and ensure that changes are implemented operationally and technically.

⛳️ Requirements

• Over 3 years of experience as a Product Manager or a closely related role such as Product Owner, with genuine ownership of discovery and prioritization.

• Background in the hospitality sector.

• A product-focused mindset that prioritizes user challenges and business results.

• Experience in onboarding, configuration, or administrative aspects of a SaaS product.

• Familiarity with a SaaS platform catering to multiple user types.

• Understanding of security, performance, user experience consistency, and data management in a multi-tenant environment.

• Comfort in interacting with both external users and internal operational teams.

• Practical experience using AI tools for research, generating user insights, and rapid prototyping.

• Strong organizational abilities.

• Excellent verbal, written, and presentation communication skills.

• Capability to back recommendations with data.

• Proficiency in Polish at a minimum of C1 level.

• Adequate English skills for collaboration with international clients and teams.

• Solid grasp of Agile product development methodologies.

• A strong enthusiasm for developing and continuously enhancing products and services.

• Nice to have: experience with hotel groups or chains.

• Nice to have: expertise in information architecture and navigation design for complex platforms.

• Nice to have: familiarity with ticketing and knowledge base tools such as Zoho, as well as chatbot implementations.

🏝️ Benefits

• 100% remote — fully flexible, allowing you to work from anywhere in Poland.

• English language classes.

• Dedicated fund for team development.

• Co-financed medical and life insurance.

• Access to sports facilities.

• 24 / 26 days of paid time off.

• Company retreats and events.

• Wedding and baby gift packages.

• Employee referral program.

• Flat organizational structure — promoting open communication with minimal bureaucracy.