Product Manager, Documentation Systems

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the entire documentation landscape: in-product Help, implementation guides, support runbooks, and release notes.

• Determine what should be documented, revised, or phased out.

• Create a customer-centric information architecture.

• Establish and manage documentation metrics such as release coverage, page freshness, no-result Help searches, and associated support volume.

• Design and implement an AI-assisted documentation pipeline utilizing tickets, pull requests, release artifacts, and recorded demonstrations.

• Develop evaluation methods to identify convincing yet incorrect generated content.

• Automate processes for change detection, terminology and style adherence, screenshot capture, and publishing.

• Oversee and enhance the MadCap Flare and repository-based documentation toolchain.

• Collaborate with Product and Engineering teams to outline documentation requirements as part of the definition of done.

• Establish terminology and style standards across four ERP platforms.

• Design processes for documentation change detection and revalidation, and take ownership of the SLA.

• Gain product knowledge through hands-on experience.

• Create migration guides, error taxonomies, and documentation on integration behaviors.

⛳️ Requirements

• Over 5 years of experience managing outcomes rather than simply processing tasks: product management, implementation or solutions consulting, technical program management, support engineering, developer experience, or technical enablement.

• Proficient in Git, comfortable working in a command line environment, and familiar with codebases you have not authored.

• Proven track record of automating your own tasks.

• Hands-on experience delivering actual products using an LLM, including assessing its output and catching inaccuracies.

• Direct interaction with customers facing challenges through implementation, support escalation, solution consulting, professional services, or training.

• Ability to comprehend a complex product without a specification and retain awareness of any points of confusion encountered during the learning process.

• Established capability to influence product managers and engineers who are not under your direct supervision.

• Comfortable with prioritization and the ability to decline requests when necessary.

• Familiarity with MadCap Flare, complex enterprise systems, docs-as-code or CI-driven publishing, exposure to B2B fintech/payments/accounts receivable, and experience with internal tool development are advantageous but not mandatory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive company culture.