Product Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the Family product segment within Lilli's overall product strategy, collaborating with the Head of Product to determine its integration with our public sector initiatives.

• Develop a comprehensive understanding of families and caregivers—their needs, behaviors, motivations, and the reasons behind their disengagement.

• Manage the customer journey in its entirety: from proposition and onboarding to regular usage, engagement, and retention.

• Identify and prioritize significant problems to address, utilizing interviews, observations, product analytics, customer feedback, and experimentation.

• Translate ambiguous customer issues into distinct product hypotheses, requirements, and measurable results.

• Collaborate closely with Engineering, Data Science, and Design to shape solutions from initial discovery to final delivery.

• Make informed prioritization and scope trade-offs within your product area.

• Establish success metrics and leverage data to evaluate the effectiveness of what you have developed.

• Conduct experiments aimed at enhancing activation, engagement, retention, and overall customer satisfaction.

• Work in partnership with Commercial, Marketing, Customer Success, and Operations to ensure the entire proposition functions seamlessly—not just the software.

• Bring customer insights and product learnings back to the Head of Product and the broader organization, challenging assumptions when evidence suggests otherwise.

⛳️ Requirements

• You have experience owning and growing consumer products, and you grasp the elements that contribute to their success: proposition, onboarding, activation, engagement, and retention.

• You are adept at utilizing product analytics and customer research to inform decisions, rather than merely gathering requirements.

• You can clarify ambiguous customer challenges into distinct priorities—and clear product solutions.

• You have collaborated closely with engineers, designers, and data teams throughout various stages of the product lifecycle.

• You are comfortable with experimentation, quick learning, and pivoting when something isn't working as intended.

• You possess strong product judgment and can differentiate between what customers request and the underlying problems that need resolution.

• You value simple, high-quality customer experiences.

• You communicate effectively and can constructively challenge colleagues and stakeholders.

• You assess success based on customer and business outcomes—not solely on features delivered.

• Experience with design, AI or data-driven products, connected devices, healthcare, or other trust-centric products is desirable but not essential.

🏝️ Benefits

• We operate as a remote company with flexible working hours, as we believe an inspiring workspace is crucial.

• Since we do not maintain a physical office, we will supply everything you need to set up your home workspace.

• We regularly convene to collaborate, review, and plan our progress, as well as to celebrate our teammates and successes.

• Our team is dedicated to fostering a solid working culture that is supportive and inclusive.

• Enjoy unlimited Work Away from Home days.

• Benefit from a generous 28 days of annual leave plus bank holidays.

• Access to a Health Cash Plan.

• Participate in an Electric Car Scheme.