Product Manager

This is a fully remote position, open to applicants in Singapore, +2 more countries.

📋 Description

• Transform agentic automations from an initial concept into a comprehensive product line.

• Take ownership of the roadmap, prioritization, OKRs, and results for lead categorization and scoring, lead-to-advisor matching, as well as identifying renewal and cross-engagement opportunities.

• Establish the governance framework for agentic AI, which includes defining autonomy limits, human-in-the-loop requirements, audit trails, and evaluation checkpoints.

• Collaborate with compliance and engineering leadership to ensure adherence to AI governance standards.

• Design autonomous functionalities within regulatory frameworks for clients in banking and insurance sectors.

• Specify automation capabilities and work alongside peer product management and platform engineering to develop shared infrastructure.

• Comprehend enterprise BFSI distribution workflows, agency structures, and compliance regulations, and translate these into product offerings.

• Lead a team of engineers and a designer to deliver and iterate rapidly while upholding safety and evaluation standards.

• Leverage AI tools to enhance productivity.

• Utilize data to assess match quality, opportunity detection accuracy, advisor adoption rates, and downstream conversion metrics.

• Set priorities, define outcomes, establish success metrics, and create a foundation for evaluating and governing agentic functionalities.

• Continuously enhance the quality and impact of automation by leveraging data and customer feedback.

⛳️ Requirements

• Experience in building and launching LLM-powered decision-making or automation systems, including tool utilization, orchestration, structured outputs, and evaluation design.

• Developed evaluation frameworks, guardrails, human review processes, and audit documentation for reliable AI decision-making.

• Possess sound judgment regarding autonomy in high-stakes environments; capable of determining when AI should take action, make recommendations, or defer to a human, with the ability to justify that reasoning to compliance personnel.

• Proficient in prompting, retrieval, and evaluation techniques.

• Regularly employs AI tools and can demonstrate their application.

• Excels in uncertain situations and takes initiative independently.

• Communicates effectively and succinctly in both written and verbal forms across technical, commercial, and compliance stakeholders.

• Holds extensive domain knowledge in insurance, wealth management, or financial services sales and servicing (preferred).

• Experience in enterprise SaaS, particularly in deploying solutions within large regulated organizations (preferred).

• Familiarity with lead management, CRM intelligence, sales operations tools, or systems for recommendations and matching (preferred).

• Knowledge of AI governance frameworks in financial services, such as MAS FEAT or HKMA GenAI guidance (preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• Collaborative and innovative work environment.