Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product vision, strategy, and roadmap for key technology applications such as TalkDesk, Salesforce, and Epic.

• Convert operational, clinical, and growth stakeholder requirements into a prioritized backlog and roadmap.

• Establish and monitor adoption, utilization, satisfaction, and operational-impact metrics.

• Oversee the health of the application portfolio, including dependencies, integrations, data integrity, and the cross-platform user experience.

• Conduct discovery sessions with clinical, operational, and growth stakeholders.

• Collaborate with internal analysts and external vendors to implement configuration changes, integrations, and new features.

• Manage backlog grooming, sprint/release planning, and prioritization using Jira or similar project management tools.

• Lead or co-lead the implementation of technology applications for new PACE center launches, which includes configuration, workflow validation, user acceptance testing, and go-live support.

• Develop repeatable implementation and product launch playbooks.

• Oversee vendor relationships, performance, escalations, contract oversight, and roadmap alignment.

• Assess and recommend technology solutions while supporting build-vs-buy evaluations and vendor selection.

• Act as a product partner to clinical, operational, and growth teams.

• Represent the product portfolio in cross-functional forums, governance bodies, and project teams.

• Design rollout, onboarding, and training plans.

• Monitor adoption metrics and user feedback to guide roadmap and configuration priorities.

• Manage change management planning for releases, feature rollouts, and workflow redesigns.

• Maintain product documentation, roadmaps, requirements, release notes, and user-facing support materials.

• Report directly to the Vice President of Product.

⛳️ Requirements

• Minimum of 5 years of experience in product management.

• Proven hands-on ownership of the roadmap and lifecycle for enterprise or B2B SaaS applications.

• Experience in managing or launching SaaS/cloud-based applications.

• Strong understanding of product management fundamentals, including discovery, prioritization frameworks, roadmapping, backlog management, and agile delivery.

• Proficient with Jira or similar project management tools.

• Capability to translate business and clinical requirements into product requirements, user stories, and workflow enhancements.

• Ability to collaborate with both technical teams and non-technical clinical/operational stakeholders.

• Excellent written and verbal communication skills.

• Experience in healthcare or health IT is strongly preferred.

• Experience supporting multi-site healthcare operations or rapid program growth is preferred.

• Familiarity with PACE, Medicare/Medicaid, or regulated healthcare environments is preferred.

• Experience with TalkDesk, Salesforce, Abridge, Epic, or other contact center, CRM, ambient AI documentation, or EHR systems is a plus.

• Experience with health plan systems or risk adjustment platforms is a plus.

• Background in product delivery or change management methodologies is a plus.

• Must meet applicable employment eligibility verification requirements and be authorized to work in the United States.

🏝️ Benefits

• Target annual bonus of 10% of base salary.

• Additional incentive compensation may be available.

• Medical, dental, and vision insurance.

• Paid parental leave.

• Short- and long-term disability coverage.

• Life insurance.

• Flexible spending accounts.

• 401(k) savings plan with company match.

• Paid time off.

• Company-paid holidays.