Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the planning and implementation throughout the product lifecycle, encompassing market analysis, requirements gathering, ideation, decision-making, software development, and go-to-market preparation.

• Articulate the product vision, strategy, and roadmap for the Fire and EMS domains under your management.

• Take ownership of, prioritize, and manage backlogs across designated teams or domains.

• Effectively communicate the product vision, suggested features, and the associated business value.

• Utilize Magic Patterns and comparable rapid prototyping tools to evaluate desirability and usability with stakeholders and customers.

• Leverage AI tools to draft and improve user stories, acceptance criteria, requirements, sprint summaries, release notes, stakeholder updates, and additional communications.

• Assess requests, bugs, and enhancement suggestions using AI, adjusting priorities based on business value and dependencies.

• Ensure consistent priority definitions are maintained across backlogs.

• Collaborate with Sales, Support, Customer Success, Onboarding, executives, customers, agencies, and various departments to manage priorities and gather requirements.

• Prioritize initiatives based on NERIS, NEMSIS, state and local compliance, customer needs, sales drivers, technology shifts, and other influencing factors.

• Manage customer feedback intake through Pendo and work to enhance NPS and PES.

• Identify cross-team dependencies and sequencing conflicts prior to sprints.

• Work in partnership with product design, engineering, TPMs, neighboring Product Managers, and system architects.

• Participate in Scrum ceremonies for the teams you oversee.

• Handle releases, including features, architectural improvements, and technical-debt allocations.

• Review AI-generated outputs for accuracy, treating customer and business context as the final authority.

• Develop enablement documentation and playbooks.

• Escalate unresolved trade-offs to product leadership along with recommendations.

• Contribute to retrospectives and assess return on investment.

• Coach management and facilitate the adoption of the ESO development methodology and tools, including Jira, Confluence, and Teams.

⛳️ Requirements

• A minimum of five years of experience in product management, product ownership, or a similar backlog-ownership position, with exposure to multiple teams or domains.

• Experience in product management at a rapidly growing software organization.

• Skilled and experienced in using AI to enhance daily operations and develop AI-first product solutions.

• Practical experience utilizing AI tools such as Claude, Magic Patterns, or similar platforms for drafting requirements, creating functional prototypes, synthesizing feedback, or generating status updates.

• Strong judgment in reviewing and correcting AI-generated content.

• Familiarity with Agile and Scrum methodologies, including backlog refinement, story writing, and sprint ceremonies.

• Proven track record of monitoring success through outcomes and metrics.

• Significant experience in defining and launching features that meet customer and business requirements.

• Demonstrated skills in strategic planning and operational execution, including process enhancement.

• Experience mentoring and developing junior talent while promoting product excellence.

• Excellent written and verbal communication skills tailored for both technical and non-technical audiences.

• A background check will be required as a condition of offers.

• Certifications such as CSPO, PSPO, or SAFe PO/PM are advantageous.

• Experience managing backlogs in regulated or safety-critical domains such as EMS, fire, or hospital care is a plus.

• Familiarity with prehospital or fire service data standards such as NEMSIS or NFIRS is beneficial.

• Experience in developing or refining prompts, workflows, or lightweight AI-delivery tools is an advantage.

🏝️ Benefits

• Competitive health plans including medical, dental, and vision insurance.

• Paid time off (starting at 20 days) and 12 company holidays.

• 401(k) plan with company matching.

• Telemedicine services provided by ESO.

• Savings accounts options (FSA, HSA, DCA).

• Employee Assistance Program (EAP).

• Annual health and wellness reimbursement.

• Life insurance, disability insurance, and worksite benefits.

• Paid parental leave, a new child program, and flexible parental return-to-work options.

• Casual office environment with unlimited snacks and beverages available.