Product Manager

This is a fully remote position, open to applicants in United States, +8 more locations.

📋 Description

• Take ownership of the product roadmap for merchants on unmanaged plans, overseeing the journey from signup and onboarding to activation, retention, and expansion.

• Establish and monitor key metrics such as activation rate, time to first live campaign, list growth, retention, and upgrade conversion rates.

• Identify friction points in the self-service journey by analyzing product analytics, support ticket trends, session data, and engaging in direct conversations with merchants.

• Convert Customer Success Management (CSM) insights into in-app guidance, templates, recommendations, and automation tools.

• Collaborate with Support and Onboarding teams to minimize ticket volumes through thoughtful product design, in-app education, and optimized defaults.

• Conduct experiments on onboarding processes, in-app messaging, and feature discovery, making informed decisions based on the outcomes.

• Draft product requirements and collaborate with Engineering and Design teams from the discovery phase through to launch.

• Work in tandem with Marketing and Revenue teams on upgrade pathways, pricing strategies, and lifecycle communication efforts.

• Assist in establishing product management processes, including planning, prioritization, and requirement gathering.

⛳️ Requirements

• Over 4 years of product management experience, preferably in B2B SaaS with a focus on self-service or product-led growth strategies.

• Proven history of enhancing activation, retention, or conversion metrics through delivered product initiatives.

• Strong analytical abilities; proficient in extracting your own data, defining metrics, and constructing a compelling case with numerical evidence.

• Experience in designing onboarding flows, in-app guidance, or lifecycle experiences for users who do not engage with human representatives.

• Capable of working cross-functionally and establishing trust with Engineering, Design, and customer-facing teams.

• Comfortable operating in an unstructured environment, with the discretion to create only the necessary processes the team requires.

• Excellent written and verbal communication skills.

• Nice to have: Experience in e-commerce, Shopify applications, email and SMS marketing, or conversion rate optimization.

• Nice to have: Familiarity with experimentation platforms and product analytics tools.

• Nice to have: Experience as an early Product Manager at a startup.

🏝️ Benefits

• Dental

• Medical

• Vision

• 401K