Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product strategy and roadmap for supply chain orchestration.

• Cultivate a comprehensive understanding of order-to-cash processes, order fulfillment, shipment execution, and collaboration workflows with suppliers and customers.

• Conduct discovery sessions with operations users and business leaders.

• Transform workflow discrepancies into scalable product capabilities while distinguishing reusable opportunities from customizations specific to customers.

• Establish and monitor key outcomes, including order cycle time, on-time delivery, exception resolution time, manual effort, and the time taken for trading partner onboarding.

• Collaborate with Sales, Customer Success, Services, and Marketing to validate market demand, position product launches, enable field teams, and enhance adoption.

• Specify requirements for workflows that integrate ERP, WMS, TMS, and trading partner systems, including APIs, EDI transactions, and business events.

• Coordinate with engineering and architecture teams on data models, integration behaviors, observability, security, reliability, and design trade-offs.

• Convert strategy into detailed requirements, prototypes, acceptance criteria, and phased releases.

• Guide decisions regarding build, buy, or partner strategies.

• Identify and prioritize AI use cases for diagnosing exceptions, guided resolutions, and automating workflows.

• Establish evaluation methods for AI and determine requirements for human review or approval.

• Assess and measure the success, reliability, adoption, cost, and business impact of AI tasks.

• Present decisions and outcomes regarding the roadmap to executive leadership.

⛳️ Requirements

• A minimum of 5 years of product management experience, with considerable time spent owning an enterprise or B2B SaaS product area from start to finish.

• Expertise in supply chain management, specifically in order-to-cash, fulfillment, shipment execution, or collaboration with trading partners.

• Proven experience in guiding products from discovery through to launch and adoption, achieving measurable business results.

• Strong technical understanding of APIs, EDI, enterprise integration patterns, data models, and SaaS architecture.

• Practical knowledge of modern AI technologies, including Large Language Models (LLMs) and agent-based workflows.

• Capability to define evaluations suited for specific purposes alongside technical partners.

• Strong judgment regarding priorities and the ability to influence without direct authority.

• A history of effectively presenting decisions and results to executive teams.

• Excellent writing and communication skills, including the ability to articulate technical and AI concepts to business audiences.

• A bachelor's degree in engineering, computer science, supply chain, business, or a related field, or equivalent practical experience.

• Preferred: Experience serving customers in manufacturing, distribution, retail, or 3PL/logistics sectors.

• Preferred: Familiarity with EDI standards (X12, EDIFACT) and platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics in ERP, WMS, or TMS.

• Preferred: Experience with B2B integration, iPaaS, or supply chain execution software.

• Preferred: Experience in deploying an AI-enabled capability, such as features based on LLMs, agentic workflows, or human-in-the-loop automation.

• Preferred: Knowledge of responsible AI practices, including auditability, explainability, and human approval controls.

• Preferred: ASCM/APICS certification (CSCP, CPIM, or CLTD).

🏝️ Benefits

• Opportunity for an annual bonus.

• A high-visibility position with direct access to executive leadership and key customers.

• Collaborate with a skilled, cross-functional team of engineers, data scientists, and designers.

• Travel requirement of 10–15% to visit customer locations, meet partners, attend industry events, and participate in team planning sessions.