Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the strategic vision and implementation of operations systems aimed at customer account management.

• Develop efficient and scalable solutions to support Bitso's rapid expansion.

• Lead the domain of customer account management.

• Offer guidance, define roadmaps, and ensure alignment while collaborating with engineering teams.

• Establish product vision and roadmap for Bitso's central systems impacting both retail and institutional clients.

• Oversee the integration and strategic approach towards Authentication and Identity Management in relation to account management.

• Set ambitious objectives, monitor progress, and evaluate the success of the product group utilizing the OKR model.

• Collaborate with engineers, engineering managers, and designers to prioritize user-centric features that are technically feasible.

• Conduct internal discovery and user testing, making iterative improvements based on feedback from Operations and various Business Units.

• Create a secure and scalable single source of truth for customer data and accounts.

• Streamline existing capabilities, explore generative AI possibilities, and modernize legacy systems and processes.

⛳️ Requirements

• Proven experience as a Product Manager with a focus on delivering high-impact results.

• Demonstrated expertise in Authentication and Identity Management Systems.

• Strong knowledge of AI tools and capabilities.

• Proven ability to manage critical and highly available systems.

• Solid background in developing data-driven solutions through the construction of end-to-end products that effectively distinguish between transactional and analytical data.

• Familiarity with Software Architecture Design and the trade-offs for creating highly available, reliable, and scalable systems.

• Proven success in utilizing the OKR (Objectives and Key Results) framework to align team objectives with business strategies.

• Experience in managing stakeholders, with the ability to negotiate and harmonize varied interests from business, retail, and engineering teams.

• Capacity to thrive in a fast-paced, deadline-oriented environment.

• Knowledge of Agile development methodologies.

🏝️ Benefits

• Remote work.

• Full-time employment.