Product Manager

This is a fully remote position, open to applicants in Alaska, +15 more states.

📋 Description

• Transform real-world security knowledge into Social Intelligence software that aids teams in identifying credible threats more swiftly.

• Cultivate in-depth understanding of customer personas, including those in corporate security, intelligence analysis, executive protection, threat assessment, branding, and communications teams.

• Regularly engage with customers and prospects through discovery discussions, ride-alongs, and feedback sessions.

• Keep an updated perspective on product strengths, areas for improvement, and potential challenges to address in the next 12–24 months.

• Monitor industry trends, shifts in the threat landscape, changes to platform and data access, regulatory updates, and competitor movements, translating these insights into implications for the roadmap.

• Take ownership of the Social Intelligence roadmap and determine what to develop, postpone, or reject.

• Balance business objectives, customer needs, and industry trends when prioritizing tasks.

• Define problem sets and jobs to be accomplished for various initiatives.

• Collaborate with Engineering and Design on specifications, acceptance criteria, and milestone deliverables.

• Decompose large initiatives into manageable, releasable increments.

• Remain engaged through grooming, scope decisions, testing, and launch preparations.

• Utilize Claude Code, Claude Design, and Codex to create prototypes and test concepts with customers.

• Leverage prototypes to dismiss weak ideas and enhance strong ones prior to Engineering commitment.

• Share proficiency in AI tools with the broader product team.

• Establish launch success metrics, including adoption rates, analyst efficiency, signal quality, retention impact, and revenue contributions.

• Examine product usage data and customer outcomes, report findings, and guide prioritization efforts.

• Collaborate with Product Marketing to position capabilities, shape messaging, and support Sales, Customer Success, and Support teams.

• Translate functionality into customer-facing narratives and practical applications.

• Lead internal training sessions, demonstrations, and Q&A forums.

⛳️ Requirements

• Operational experience in protecting individuals, businesses, or brands within corporate security, intelligence, threat assessment, executive protection, law enforcement, military, a global security operations center, or a similar environment.

• Practical experience with social and open-source threat intelligence products as a practitioner.

• Proficient knowledge of manual open-source intelligence tradecraft, encompassing source discovery and validation, platform-specific searches and Boolean logic, geolocation and imagery verification, persona and account analysis, and corroboration across various sources.

• Experience in product management or demonstrated ownership of a product-adjacent role such as intelligence program design, tool selection, or internal capability enhancement.

• Strong analytical judgment and the ability to make decisions based on incomplete or conflicting information.

• Exceptional written and verbal communication skills, capable of engaging in technical discussions with Engineering and strategic conversations with executives.

• Familiarity with Jira, Confluence, and product analytics software.

• Collaborative, ego-free mindset with the ability to manage multiple priorities in a dynamic work environment.

• Resourcefulness.

• Proven track record of delivering high-quality work on time.

• Existing authorization to work in the U.S. without the need for employment visa sponsorship now or in the future.

• Bonus: Experience in establishing or scaling an intelligence function.

• Bonus: Knowledge of Agile delivery, APIs, system integrations, or data pipelines.

• Bonus: Familiarity with threat assessment frameworks such as WAVR-21 or RAGE-V.

• Bonus: Experience with product enablement or go-to-market support.

🏝️ Benefits

• Competitive Base Salary + Company-Wide Bonus program.

• Generous and flexible time-off and parental leave policies.

• Comprehensive health benefits - Medical, Dental, Vision, and Life Insurance are fully covered for employees.

• 401K plan with a generous company match.

• Exceptional rewards and incentives.

• Commitment to community service with opportunities to give back.

• Access to a new downtown office featuring panoramic views of Austin, a high-tech gym, and nearby running trails.

• Ongoing career development opportunities through our Learning & Development team.