Product Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Spearhead the strategy, design, and implementation of Akamai's expert-driven services portfolio, which includes Application and API Security, Network Security, Cloud Compute, and Edge Delivery.

• Develop and oversee managed security, managed digital monitoring, technical advisory, and cloud infrastructure operations service offerings.

• Enhance product adoption, maximize customer value, and promote long-term retention.

• Collaborate with Security & Cloud Technology groups, engineering, sales, and global operations.

• Streamline portfolio packaging and establish pricing models.

• Implement strategic go-to-market initiatives.

• Work with the team to outline and guide the direction of Akamai's Global Services.

• Produce Product Requirement Documents (PRDs), specify features with detailed acceptance criteria, and create necessary documentation.

• Outline product roadmaps, define scope requirements, and manage the lifecycle of managed, advisory, and support services.

• Formulate pricing, packaging, and positioning strategies.

• Collaborate with platform product teams, architects, delivery teams, and the wider services organization.

• Align service offerings with core platform capabilities and the needs of customers.

• Manage operational metrics, revenue performance, and customer feedback.

• Enhance service value propositions and minimize churn.

⛳️ Requirements

• Relevant experience in Product Management or a background in cybersecurity, cloud infrastructure, or edge delivery.

• Bachelor’s Degree in Computer Science, Engineering, or a related technical field, or equivalent experience.

• In-depth knowledge of Computer Science, Engineering, or a relevant technical field through hands-on experience or equivalent qualifications.

• Product Management experience with the technical knowledge necessary to collaborate effectively on system design and trade-offs.

• Proficiency in analyzing customer feedback, product usage, and market trends.

• Capability to identify opportunities, prioritize investments, define success metrics, and assess customer impact.

• Strong communication and collaboration skills.

• Ability to work efficiently across engineering, design, marketing, sales, and customer success teams.

• Outstanding analytical skills.

• Proficient in managing relationships with both customers and internal stakeholders.

🏝️ Benefits

• Annual bonus or incentives.

• Equity awards.

• Employee Stock Purchase Plan (ESPP).

• Healthcare.

• 401K savings plan.

• Company holidays.

• Vacation in the form of PTO.

• Sick time.

• Parental leave.

• Employee assistance program.

• Mental and financial wellness support.

• GROW development programs.

• Mentoring.

• APEX Expo internal events.

• LinkedIn Learning.

• 15-minute exploratory call with the Recruiter.