Product Manager – 15-Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in the planning and execution of the Product strategy.

• Develop strategies for feature adoption across various programs and manage tracking/reporting, including catalogs, event planning, dashboards, and marketing tools.

• Gather and utilize feedback for continuous feature enhancement.

• Collaborate with the Product Manager and senior leadership to establish measures for product success.

• Convert business priorities into KPIs for feature development.

• Aid in prioritizing features based on business KPIs and product considerations.

• Evaluate feature results and outcomes to assess success and stakeholder value.

• Conduct market research and collect product data.

• Investigate feature usage, user experience, healthcare trends, and emerging topics like AI.

• Keep informed about Salesforce functionalities and features.

• Transform developed features into compelling selling points.

• Lead qualitative and quantitative data-gathering initiatives, such as communities of practice, surveys, polls, and feedback sessions.

• Assist in creating and maintaining the product roadmap in alignment with business and service strategy and regulatory requirements.

• Collaborate with business partners to identify and rank product offerings and enhancements.

• Communicate the product roadmap to internal stakeholders.

• Provide support for current and upcoming telephony projects, including migrations.

• Promote the adoption and effective use of contact center telephony features.

• Share strategies and work with IT teams on proofs of concept, prototypes, and final products.

• Contribute to prioritizing business requests to ensure development resources focus on high-value tasks.

• Offer product design, guidance, and oversight for UI/UX components.

• Support cross-functional teams and other product groups.

• Assist the product team with additional projects and tasks as necessary.

⛳️ Requirements

• Bachelor’s degree in Business, Health Sciences, or Computer Information Systems; MBA is a plus.

• 5+ years of experience in Healthcare with increasing levels of responsibility and leadership; experience with Patient Support Programs is advantageous.

• 3+ years in a product management position.

• Proficient in software development life cycles.

• Experience in the Agile framework is beneficial, especially with Salesforce.

• Excellent business, organizational, interpersonal, and communication skills.

• Strong facilitation and presentation abilities.

• Self-motivated and self-directed, with the capacity to prioritize personal and team tasks to consistently meet commitments.

• Proven ability to partner and collaborate across organizations to enhance outcomes.

• Professional certification in Agile, LEAN, and/or Pragmatic Marketing.

• Bilingual in English and French is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process and throughout employment.