Product Experience Design Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary leader in Product Experience and a reliable advisor for the designated business or product portfolio.

• Collaborate with product, engineering, and business leaders to shape roadmap decisions, set priorities, and drive customer-focused outcomes.

• Engage in planning initiatives to pinpoint opportunities, mitigate risks, and align investments with customer and business requirements.

• Spearhead discovery activities to identify customer needs, workflow obstacles, operational limitations, and strategic prospects.

• Convert research, data, and business inputs into actionable product and experience recommendations.

• Take ownership of and steer research and design decisions within the designated area.

• Guide cross-functional teams through uncertainty and clarify issues prior to defining solutions.

• Ensure the quality of experiences across various workstreams and uphold a consistent quality standard.

• Detect experience gaps, design liabilities, customer pain points, and opportunities at the portfolio level.

• Champion user advocacy while balancing technical, operational, and business constraints.

• Question product direction when it poses a risk to user experience and suggest alternative approaches.

• Link experience decisions to quantifiable customer and business outcomes.

• Persuade stakeholders through storytelling, facilitation, workshop leadership, and executive communication.

• Contribute to the development of Product Experience standards, patterns, frameworks, and best practices.

• Foster peer development through collaboration, constructive feedback, and thought leadership, without direct managerial responsibilities.

⛳️ Requirements

• Over 8 years of experience in designing digital products, services, or enterprise experiences is preferred.

• Proven track record in leading complex product initiatives within cross-functional teams.

• Expertise in human-centered design, product strategy, and customer-centric decision-making.

• Strong skills in Strategic Thinking & Business Acumen, Product Thinking & Concept Development, Communication & Executive Influence, Stakeholder Management, Systems Thinking, Interaction Design & Information Architecture, and Decision-Making & Facilitation.

• Documented ability to influence results without formal authority.

• Experience in leading workshops, discovery initiatives, and strategic planning sessions.

• Capability to integrate user needs, business objectives, technical limitations, and operational realities into cohesive solutions.

• Excellent written, visual, and verbal communication abilities.

• Experience in measuring and articulating the impact of design choices and enhancements in customer experience.

• Background in designing healthcare, logistics, supply chain, or enterprise software products is preferred.

• Experience in embedded product teams and strategic consulting roles is preferred.

• Familiarity with design systems, accessibility standards, and governance frameworks is preferred.

• Experience with AI-enabled products, services, or workflows is preferred.

• Advanced skills in journey mapping, service design, research synthesis, and facilitation are preferred.

🏝️ Benefits

• Eligible for bonuses.

• Comprehensive medical, dental, and vision coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Access to wages before payday through myFlexPay.

• Flexible spending accounts (FSAs).

• Coverage for short- and long-term disabilities.

• Resources for work-life balance.

• Paid parental leave.

• Programs promoting a healthy lifestyle.