Product Director – Professional Services

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take ownership of the vision, strategy, and multi-horizon roadmap for Professional Services products.

• Ensure alignment of the roadmap with Unit4’s platform strategy and commercial growth objectives.

• Establish goals for feature adoption, usage, and customer impact, and monitor performance post-launch.

• Act as the internal expert on the Professional Services vertical.

• Provide support to product, marketing, analyst relations, and pre-sales teams by sharing industry insights.

• Manage a prioritized product backlog with dedicated engineering resources.

• Define outcomes, success metrics, release plans, and quality standards.

• Convert professional services market knowledge into product requirements, opportunity assessments, problem statements, and build-vs-partner decisions.

• Create industry-specific solution blueprints, reference configurations, and pre-built templates.

• Represent professional services requirements during planning with horizontal product teams.

• Collaborate with the Industry Growth Director on launch readiness, pricing, packaging, and field enablement strategies.

• Engage with strategic customers and the PS Industry Board to confirm roadmap direction and co-innovate.

• Keep track of competitors, including NetSuite, Workday, Deltek, and Kantata.

• Work alongside partners to enhance value for professional services clients.

• Define and uphold the professional services industry roadmap.

• Convert industry workflows and pain points into product specifications across ERP modules.

• Collect and confirm requirements through customer interviews, market research, and regulatory assessment.

• Advocate for AI and automation technologies, predictive analytics, intelligent workflows, and decision enhancement.

• Collaborate with Product Marketing, Sales, Customer Success, UX, engineering, and operational teams.

• Support evangelism, go-to-market strategies, enablement, customer engagement, discovery, validation, and product launches.

• Keep an eye on competitive offerings, market changes, and compliance trends.

⛳️ Requirements

• Demonstrated product management experience in developing enterprise software—ERP, PSA, or enterprise SaaS—for professional services organizations.

• Experience in launching products utilized by professional services entities.

• Comprehensive operational knowledge of professional services organizations, including pipeline-to-resource-to-revenue dynamics, utilization and leverage economics, engagement profitability, billing models, and partner/shareholder economics.

• Strong understanding of project accounting and billing, project planning and execution, time and expense management, and resource allocation.

• A clear perspective on the impact of AI on professional services business models and ERP requirements.

• Commercially minded with an understanding of how product choices influence ARR, win rates, and customer retention.

• Exceptional communication and stakeholder engagement skills at both the C-suite and practitioner levels.

• Experience in product management for enterprise SaaS platforms.

• In-depth understanding of professional services business models, such as project-based delivery, utilization, billing, scheduling, and compliance.

• Ability to influence without direct authority and collaborate cross-functionally within a matrixed environment.

• Capacity to translate complex industry requirements into scalable product solutions.

• Excellent communication, analytical, and stakeholder engagement abilities.

• Preferred: experience with ERP or PSA platforms.

• Preferred: familiarity with mid-market service firms and their operational challenges.

• Preferred: knowledge of AI-driven or data-centric product environments.

• This position may necessitate security clearance for customer projects and access to sensitive customer information.

• May require the disclosure of criminal record declarations, right to work documentation, personal identification, and work history for background verification.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for professional growth.

• Access to tools and guidance to enhance productivity.

• Collaboration with talented colleagues, role models, and mentors.

• Participation in sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good program.

• A safe and inclusive work environment.

• Employee Resource Groups that are open to everyone.

• Commitment to equal opportunity in the workplace.

• Potential for security clearance and background checks in compliance with local privacy regulations.