Product Director, Consumer Channels

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the product strategy, roadmap, and investment priorities for Safelite’s consumer digital experiences.

• Identify and rank high-value opportunities based on customer needs, behavioral signals, business performance, and emerging capabilities.

• Convert opportunities into clear product direction, priorities, and measurable outcomes.

• Make portfolio trade-offs considering customer value, business impact, evidence, effort, risk, and learning potential.

• Balance the optimization of performance, foundational capabilities, and long-term innovation.

• Oversee the digital journey from initial need through quoting, coverage, scheduling, payment, and service.

• Identify and mitigate friction points that hinder conversion, self-service, or customer confidence.

• Link product decisions to revenue, margin, conversion, satisfaction, and operational performance.

• Utilize behavioral data, research, experimentation, and customer signals to enhance the journey.

• Collaborate with Pricing, Marketing, and business leaders on pricing, offers, payment options, and commercial strategies.

• Establish the use of AI across discovery, analysis, synthesis, prototyping, experimentation, and product decision-making.

• Employ AI-native tools to assess customer behavior, interactions, and product performance.

• Foster team fluency in AI-enabled product work.

• Determine how conversational, agentic, predictive, and adaptive capabilities can be integrated into consumer experiences.

• Define AI opportunities for self-service, decision support, personalization, and service outcomes.

• Ensure AI-enabled experiences deliver customer value, measurable outcomes, adequate controls, and clear expectations.

• Lead, mentor, and develop product managers within the consumer portfolio.

• Set standards for product judgment, customer insight, analytical fluency, experimentation, and execution.

• Promote continuous discovery and delivery with well-defined outcomes, priorities, and accountability.

• Partner with Design and Engineering on product strategy, priorities, and outcomes.

• Collaborate with Marketing, Pricing, Analytics, Technology, Operations, Contact Center, and business leadership.

• Align teams around opportunities, priorities, success metrics, and decisions.

• Provide structure and clarity to complex product decisions.

• Perform additional duties as assigned and adhere to policies and standards.

⛳️ Requirements

• Bachelor's Degree or equivalent work experience.

• 7-9 years of product management or digital product experience.

• Significant ownership of consumer-facing digital products at scale.

• Experience in leading and developing product managers.

• Proven track record of enhancing product judgment and team performance.

• Experience managing digital products from strategy and discovery through to launch, measurement, and ongoing improvement.

• Success in enhancing high-intent consumer journeys such as commerce, booking, quoting, scheduling, or self-service.

• Strong analytical skills and hands-on experience with digital analytics platforms like Quantum Metric, Heap, Amplitude, FullStory, Mixpanel, or similar.

• Proficiency in leveraging AI within product strategy, discovery, research synthesis, analysis, prototyping, experimentation, and optimization.

• Experience utilizing AI-native tools to explore customer behavior, product performance, and emerging opportunities.

• Familiarity with experimentation, A/B testing, funnel optimization, and evidence-based product decision-making.

• Ability to integrate customer needs, behavioral signals, business strategy, and technology capabilities into product direction and investment priorities.

• Experience in continuous discovery and delivery environments.

• Strong written and verbal communication skills.

• Preferred: Experience in launching AI-enabled, conversational, agentic, predictive, or personalized product features.

• Preferred: Experience managing products that span both customer-facing and employee-facing digital experiences.

• Preferred: Knowledge of behavioral analytics, voice of customer, journey analysis, service design, and customer research methodologies.

• Preferred: Familiarity with APIs, data products, design systems, experimentation platforms, and modern digital product foundations.

• Preferred: Experience connecting digital conversion to operational capacity or service fulfillment.

🏝️ Benefits

• Support for a fulfilling career.

• Encouragement to maintain a healthy work-life balance.

• Reasonable accommodations in accordance with ADA, ADEA, FMLA, and other applicable laws.