Product Designer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Create user-focused digital experiences across Brightspeed’s public website, eCommerce processes, and customer account management platform.

• Convert brand guidelines and marketing campaign objectives into visually appealing, conversion-focused web experiences.

• Collaborate with digital analysts and strategists to conduct A/B and multivariate testing.

• Analyze test outcomes and refine designs accordingly.

• Utilize AI-assisted tools for research synthesis, design exploration, prototyping, and validation.

• Assist in developing prototypes for AI-driven or conversational customer experiences.

• Create and maintain landing pages that foster seamless customer journeys across digital media touchpoints.

• Track prospect progression and conversion metrics alongside product owners.

• Prioritize enhancements to eCommerce design.

• Champion modern eCommerce design standards within the shopping and purchasing experience.

• Wireframe new and existing experiences and model complex user flows.

• Deliver polished, production-ready UI aligned with the established design system.

• Maintain organized Figma files with great attention to detail.

• Work collaboratively with product management and software development teams to evaluate UX health and prioritize enhancements.

• Engage in weekly design critiques, brainstorming sessions, and stand-ups.

• Present well-thought-out design solutions and share innovative ideas.

• Sketch and illustrate concepts using FigJam or Figma.

• Independently manage workload in Asana across multiple simultaneous projects.

• Execute other assigned tasks as necessary.

⛳️ Requirements

• Bachelor’s degree in design, UX, eCommerce, Marketing, or a related discipline.

• Hands-on experience utilizing AI within a professional product-design workflow, with evidence of improved outcomes.

• Over 3 years of experience in a web design position.

• A portfolio showcasing both UX strategy and UI craftsmanship.

• Proficient user of Figma.

• Comfortable working with established component libraries and design systems.

• Experience in making data-informed design choices and effectively communicating the reasoning behind them.

• Strong and collaborative communication skills across design, product, engineering, and marketing teams.

• Ability to thrive in a fast-paced environment that demands rapid ideation and high-quality final production.

• Proficiency in English is required.

• Bilingual skills in Spanish are advantageous.

• Exposure to front-end development (HTML/CSS) or familiarity with developer handoff processes is a plus.

• Familiarity with digital analytics tools such as Adobe Analytics, Google Analytics, FullStory, or similar is preferred.

• Background in branding, marketing, or eCommerce strategy is a plus.

• Knowledge of WCAG 2.1 accessibility standards is favorable.

🏝️ Benefits

• Competitive salary.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance policy.

• Employee assistance program.

• 401K plan with company matching.

• Optional benefits available.

• Paid time off programs.

• Flexible work arrangements including remote, hybrid, office, or field-based options depending on the role, business requirements, and individual circumstances.

• Technology that facilitates team connectivity.

• Reasonable accommodations provided during the application and hiring process.