Product & Business Analyst – Mid-Level

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Identify problem statements, opportunity evaluations, and feature specifications in collaboration with stakeholders and product team members.

• Generate product requirement documents, user stories, acceptance criteria, workflow diagrams, and journey maps.

• Convert complex business and operational requirements into user-focused workflow designs.

• Assist in solution design and UX workflows utilizing wireframes, process flows, and low-fidelity prototypes using tools such as Figma.

• Collaborate with engineering teams to clarify requirements, address design inquiries, aid in sprint planning, and facilitate delivery.

• Work with QA to ensure that features fulfill acceptance criteria and maintain quality standards.

• Engage in release validation, post-release performance monitoring, and backlog refinement.

• Cultivate relationships with operations, compliance, technology, sales, and client services teams.

• Lead workshops, user interviews, and discovery sessions with end users and external partners.

• Evaluate customer behavior, operational data, feedback, support trends, operational issues, and workflow impediments.

• Develop expertise in the SaaS product ecosystem.

• Contribute to support documentation, training materials, and change-management resources for new feature launches.

⛳️ Requirements

• 2–4+ years of experience as a Product & Business Analyst, Business Analyst, or in a similar role focused on product development.

• Proven ability to balance strategic product insight with detailed business analysis documentation.

• Strong analytical skills with experience in workflow analysis, process mapping, and basic database principles.

• Practical experience with process mapping and wireframing tools such as Figma.

• Experience working in Agile product delivery settings using tools like Jira and Confluence.

• Demonstrated capability to define product requirements that align customer needs, business objectives, and technical viability.

• Exceptional written and verbal communication skills with the ability to foster alignment across cross-functional teams.

• Willingness to work in accordance with Australian Eastern Standard Time (AEST) business hours.

• Relevant tertiary qualifications.

• Previous experience in B2B SaaS product environments.

• Experience analyzing data reports or metrics to drive product and business requirements.

• Background in supporting testing efforts or analyzing technical support challenges.

• Must be residing in the Philippines.

🏝️ Benefits

• Transition from probationary to regular employment after 6 months.