Prior Authorizations Supervisor – Pain Interventions

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee the daily operations of prior authorization and reimbursement support for pain intervention therapies.

• Mentor, develop, and manage team performance to meet service, quality, and productivity targets.

• Track payer requirements, coverage policies, and authorization procedures to enable timely patient access.

• Address complex reimbursement, coverage, and escalation challenges with payers, providers, and internal stakeholders.

• Evaluate operational metrics and implement process enhancements to boost efficiency and improve customer experience.

• Collaborate with reimbursement, sales, clinical, and patient access teams to overcome coverage and payment obstacles.

• Create and present training on prior authorization workflows, payer requirements, and reimbursement processes.

• Ensure adherence to company policies, payer guidelines, and relevant healthcare regulations.

⛳️ Requirements

• High School Diploma or equivalent with 5+ years of experience, OR an Associate's Degree with 3+ years of experience, OR a Bachelor's Degree with at least 1 year of supervisory experience, OR 3+ years of customer service experience.

• Experience in customer service, patient access, reimbursement support, prior authorization, or healthcare operations.

• Proven track record in leading, supervising, coaching, or directing the work of employees or teams.

• Familiarity with healthcare payers, insurance verification, authorization processes, or reimbursement activities.

• Proficient in customer service systems and Microsoft Office applications.

• Must have unrestricted U.S. work authorization at the time of hire and for the duration of employment; sponsorship is not available for roles below Principal level.

• For degrees obtained outside of the United States, a qualification that meets the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is necessary.

🏝️ Benefits

• Competitive salary along with a flexible benefits package.

• Health, dental, and vision insurance options.

• Health Savings Account available.

• Healthcare Flexible Spending Account provided.

• Life insurance coverage.

• Long-term disability leave offered.

• Dependent daycare spending account available.

• Tuition assistance and reimbursement programs.

• Simple Steps global well-being program.

• Incentive plans in place.

• 401(k) plan with employer contribution and matching.

• Short-term disability coverage.

• Paid time off policy.

• Paid holidays observed.

• Employee Stock Purchase Plan available.

• Employee Assistance Program provided.

• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).

• Capital Accumulation Plan available to Vice Presidents and above, or subject to IRS earning minimums.

• Temporary employees are eligible for paid sick time, as mandated by applicable state law.

• Employee Stock Purchase Plan accessible for temporary employees.