Principal Software Engineer – Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance platform quality by implementing testing and regression gates, progressive delivery, rapid rollback, supply-chain and policy evaluations, along with transparent and accountable costs.

• Manage the platform as a curated internal product by identifying team bottlenecks, prioritizing functionalities, publishing the roadmap, and assessing adoption, delivery speed, stability, and developer satisfaction.

• Develop self-service APIs, templates, and optimal paths for CI/CD, environments, and observability.

• Lead migration efforts by monitoring usage, automating processes, completing final implementation tasks, and phasing out legacy systems.

• Oversee platform stakeholders and guide teams toward standardized platform methodologies.

• Establish technical direction and advance the platform's evolution.

• Mentor Senior Engineers through design collaboration and review processes.

• Cover Arcadia's petabyte-scale lakehouse and client-facing applications based on Kubernetes.

• Report directly to the Vice President of Engineering.

⛳️ Requirements

• Proven experience in software engineering with a focus on clean abstractions and APIs.

• In-depth knowledge of systems engineering in cloud environments, Kubernetes, networking, and infrastructure as code (IaC).

• Experience in owning Service Level Objectives (SLOs), observability, on-call duties, and incident management.

• Strong customer empathy with the ability to recognize authentic user requirements.

• Demonstrated success in delivering extensive, long-term projects to completion.

• A clear philosophy on structuring infrastructure and delivery to ensure security, speed, and reliability.

• Up-to-date, hands-on production coding experience.

• Capability to research, prototype, and deliver practical solutions.

• Motivation to minimize operational toil through software solutions.

• Ability to initiate and execute work across the organization.

• No healthcare experience is necessary.

• Preferred experience with regulated data environments such as HIPAA, PHI, SOC 2, or HITRUST.

• Preferred background in public speaking, writing, or open-source contributions.

• Preferred experience in transforming an infrastructure or DevOps team into a product-oriented platform team.

• Preferred experience in establishing scalable platform support, including support tiers, office hours, documentation, and developer advocacy.

• Preferred experience in making cloud and CI expenses transparent and actionable.

🏝️ Benefits

• Remote-first approach across the United States, with in-person hubs expanding in Boston, DC, and NYC.

• Flexible culture that values personality and heart.

• Opportunity to take ownership of Arcadia's platform and shape its future direction.

• Direct impact on the operations of Arcadia's engineering organization.

• Work that positively impacts patients' lives.