Principal Services Solution Manager – West Coast

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the execution of service sales and ensure successful project delivery for key accounts.

• Collaborate with C-level executives to formulate and implement service roadmaps that enhance business outcomes.

• Manage the complete lifecycle of professional services, from deal strategy and proposal development through execution and forecasting.

• Act as the subject matter expert in cloud-based data warehousing, business intelligence, and AI-driven solutions.

• Direct high-performing teams while ensuring customer satisfaction.

• Report to a Consulting Practice Director within the Americas Professional Services teams.

• Work in conjunction with a Sales District Manager and Account Executives on service sales initiatives.

• Propel service sales enablement and execution, guaranteeing successful delivery for assigned accounts.

• Meet quarterly Professional Services and Training bookings targets, while ensuring utilization targets are met through effective project delivery management.

• Monitor consumption progress and achieve consumption goals for designated accounts.

• Act as the primary Professional Services contact for assigned accounts.

• Develop and implement a cohesive services vision that integrates sales and delivery efforts.

• Manage service delivery roadmaps, proposals, service opportunities, and execution.

• Collaborate across functions to identify, scope, propose, and sell Professional Services and Training.

• Create engagement scopes and statements of work.

• Conduct internal deal evaluations to ensure project scope aligns with customer success.

• Enhance business operations processes for service sales.

• Foster cross-functional relationships with legal, deal desk, account teams, sales, and Professional Services and Training leadership, as well as workload services and partners.

• Provide booking forecasts and maintain oversight of the business portfolio.

• Align service engagements with customer business goals.

• Collaborate with executive sponsors and customer stakeholders to drive alignment.

• Work with SIs, GSIs, and other delivery partners.

• Serve as the primary escalation point for customers and project teams.

• Take ownership of project outcomes and oversee project finances, including revenue forecasting and expense management.

• Maintain customer satisfaction, as indicated by survey scores.

• Partner with Education Services for training delivery.

• Provide delivery activities that include Business Value roadmaps, Business Value Assessments, strategic roadmaps, and Data Cloud Assessments.

• Collaborate closely with AEs and SEs on account strategy.

• Contribute to internal process enhancements across the team and the Professional Services organization.

• Gain expertise in the relevant market through collaboration with Practice Directors, Sales teams, Global Industry Leaders, and external research.

⛳️ Requirements

• A minimum of 10 years of experience in a Sales and Services Delivery role or a comparable position.

• Experience interacting with executives and managing complex technical implementation projects, including roadmapping and revenue forecasting.

• Direct experience, ideally in the relevant market.

• Strong grasp of business solutions that leverage data, including Customer Data Platforms, cross-industry data sharing, AI, and personalization.

• Proven success in achieving booking, utilization, and consumption targets.

• Ability to communicate effectively and translate information across internal teams and customer organizational structures.

• Experience in developing technology programs, defining milestones, success criteria, resource allocation, and ensuring on-time delivery.

• Strong organizational skills with the ability to work independently and manage multiple projects at once.

• Experience with Big 5 or boutique strategy consulting is an advantage.

• Background in client support and advisory technical roles is a plus.

• Experience in designing, leading, influencing, and selling functional solution sets or cross-functional digital transformations is advantageous.

🏝️ Benefits

• Access to a truly disruptive software product.

• Hands-on experience with cutting-edge data warehouse technology.

• Opportunity to develop, lead, and implement a market-changing initiative.

• Learn from a dedicated and experienced team of professionals.