Principal Product Manager, Sales Experience

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Direct the strategy and product vision for the Printify Sales Experience, which serves as the merchant-success layer to assist merchants in transforming intent into commercial activity and fostering sustainable growth.

• Oversee a team consisting of two Product Managers.

• Take ownership of the merchant-success challenges from start to finish, encompassing activation, first sale, early GMV, and retention.

• Establish the North Star, KPI tree, merchant segmentation, and prioritized roadmap.

• Determine how the merchant journey should vary by segment, beginning with Shopify and designing for reuse across additional sales channels.

• Leverage research, behavioral data, cohort analysis, and experimentation to pinpoint high-impact interventions.

• Reassess initiatives, make necessary trade-offs, and discontinue low-confidence ideas.

• Shape AI-enhanced Sales Hub experiences, including tailored onboarding, next-best-action recommendations, and proactive interventions.

• Define the role of gamification in influencing behavior versus merely enhancing engagement.

• Collaborate with Engineering, Data, and AI/ML teams on feasibility, cost, trust, and scalability considerations.

• Convert strategy into phased initiatives with clear outcomes, scope, dependencies, and decision points.

• Foster alignment among Engineering, Design, Data, Commercial, Lifecycle Marketing, and leadership teams.

• Implement post-launch measurement and determine whether to scale, iterate, or halt initiatives.

• Link product investments to GMV, retention, LTV, and various commercial outcomes.

• Provide counsel to senior leadership regarding merchant growth and AI strategy.

• Mentor and coach Product Managers, while establishing reusable organizational frameworks.

⛳️ Requirements

• Extensive experience in Product Management within high-growth SaaS, marketplace, e-commerce, creator economy, or platform sectors.

• Proven history of generating significant customer and commercial impact across intricate, multi-squad environments.

• In-depth knowledge in activation, onboarding, retention, growth loops, and experimentation.

• Strong capability in AI product judgment, distinguishing genuine customer value from technology-driven trends.

• Advanced analytical abilities regarding funnels, cohorts, segmentation, KPI trees, and opportunity sizing.

• Excellent commercial insight, linking product decisions to GMV, revenue, retention, or LTV.

• Demonstrated capacity to navigate highly ambiguous problem areas, think systemically, and lead cross-functional teams.

• Solid technical fluency for collaboration with Engineering, Data, and AI teams.

• Exceptional written and verbal communication skills suitable for both executive and operational audiences.

• Proven experience in leading and mentoring Product Managers.

• Preferred: experience with Shopify, Etsy, TikTok Shop, or similar merchant/seller-ecosystem platforms.

• Resume must be submitted in English.

🏝️ Benefits

• Join a global, inclusive team that is both supportive and ambitious, dedicated to achieving results.

• Enjoy the flexibility of remote work or a modern, welcoming office in Riga.

• Benefit from flexible working hours (start your workday as late as 11 AM).

• Receive private health insurance coverage.

• Take advantage of 2 additional paid days off to prioritize your mental or physical well-being.

• Enjoy 1 extra paid day off to celebrate your Birthday or any personal celebration of your choice.

• Access mentorship opportunities, internal meetups, and hackathons, available both on-site and online.

• Savor free and healthy lunch options if you work from the Rīga office.

• Design and order your own merchandise using our platforms, with an employee discount.

• Participate in exciting team-building events and unforgettable parties!