Principal Product Manager, Medicare Advantage

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product strategy, roadmap, and overall journey for Twin's Medicare Advantage members, encompassing enrollment, onboarding, ongoing engagement, care delivery, and long-term outcomes.

• Directly manage and deliver essential Medicare Advantage-specific product experiences.

• Identify areas where existing Twin capabilities need to be adapted, expanded, or reused.

• Act as the cross-functional product lead for Medicare Advantage initiatives.

• Coordinate product investments and dependencies across various teams including Member Experience, Sensors, Clinical, Operations, Engineering, and Design.

• Cultivate a deep understanding of Medicare members' needs, behaviors, technological comfort, accessibility factors, care journeys, and engagement obstacles.

• Convert member insights into actionable product strategies and requirements.

• Collaborate with Clinical and Operations leaders to create scalable workflows.

• Identify friction points throughout the Medicare Advantage journey and manage issues from discovery to resolution.

• Establish and monitor success metrics related to activation, engagement, member experience, retention, and clinical outcomes.

• Continuously iterate based on performance results.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Over 7 years of experience in product management.

• Proven track record in managing complex products or complete customer journeys with significant business and user impact.

• Outstanding ability to navigate across organizational and product boundaries, identify gaps and dependencies, and create a cohesive experience from capabilities held by various teams.

• Strong empathy for members and capacity to simplify complex experiences for diverse populations.

• Experience in designing for older adults, accessibility, or different levels of digital literacy is advantageous.

• Ability to define meaningful success metrics and leverage quantitative and qualitative insights to prioritize investments.

• Familiarity with Medicare Advantage is a plus, but not mandatory.

• Must reside in the U.S.

• Must possess authorization to work for any employer in the U.S.

• Twin Health is unable to sponsor or assume sponsorship of an employment visa.

🏝️ Benefits

• A competitive compensation package aligned with leading technology firms.

• A remote and accomplished global team.

• Opportunity for equity participation.

• Unlimited vacation with manager approval.

• 16 weeks of 100% paid parental leave for delivering parents.

• 8 weeks of 100% paid parental leave for non-delivering parents.

• Comprehensive employer-sponsored healthcare, dental, and vision coverage for you.

• 80% coverage for your family.

• Options for Health Savings Account and Flexible Spending Account.

• 401k retirement savings plan.

• High level of flexibility.