Principal Product Manager – Customer Zero

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the Customer Zero program, ensuring it's a funded initiative with a clear roadmap, defined outcomes, and a consistent operating rhythm.

• Promote the adoption of Celigo products, including agents, MCP, Ora/CLI, and integrations, across GTM, CX, and G&A systems.

• Identify product friction points, prioritize issues, and guide them into the Product roadmap in collaboration with the CPO’s organization.

• Leverage Celigo’s AI-powered platform and provide insights on agentic capabilities.

• Establish requirements, success criteria, and prioritization based on adoption rates and business value.

• Design the underlying business processes and manage the resulting solution as a product manager.

• Balance user requirements with considerations for security, privacy, governance, RBAC, permissions, and service accounts.

• Develop governance patterns, reference architectures, and enterprise proof points.

• Represent Celigo at prominent events and during conversations with customers and prospects.

• Compile internal use cases into reference materials for Sales and existing customers.

• Empower Product Marketing and Sales teams to effectively communicate the Customer Zero narrative.

⛳️ Requirements

• Over 8 years of experience in product management.

• Comfortable taking a hands-on approach as a Principal individual contributor while managing a program from start to finish.

• Extensive functional experience in GTM and/or CX operations and systems such as Salesforce, HubSpot, Gainsight, or similar platforms.

• Proven history of executing an internal-as-first-customer, dogfooding, or Customer Zero program, or establishing a Product function where one previously did not exist.

• Experience in creating and packaging reference stories or proof points for Sales and Marketing efforts.

• Capability to design processes, rather than merely manage a backlog.

• Proficient in applying AI for drafting, research, and analytical purposes.

• Ability to bridge communication between business stakeholders and technical teams.

• Possess executive presence and credibility when engaging with customers and prospects.

• Utilize data-driven prioritization based on adoption, usage, and outcome metrics.

• Preferred: background in SaaS, iPaaS, integration, or automation platforms.

• Preferred: familiarity with AI-first or agentic products.

• Preferred: hands-on experience using the supported product internally.

• Preferred: close collaboration with a CPO or Product organization.

• No specific educational credentials are required.

🏝️ Benefits

• Three weeks of vacation starting from the first year.

• Wellness days and holidays to help you recharge.

• Parental leave along with a generous benefits package.

• Monthly technology stipend.

• Opportunities for recognition and career development.

• Accelerated learning opportunities to keep you at the forefront of your field.

• Competitive compensation package.

• Remote-first work culture.