Principal Product Manager, CRM Voice AI

This is a fully remote position, open to applicants in California.

📋 Description

• Directly manage one customer pod while collaborating with one to two additional pods, providing product guidance and removing obstacles for teams.

• Establish and maintain relationships with customer leadership teams, setting timelines and expectations, and ensuring successful delivery.

• Take ownership of agent design, development, and assessment in collaboration with forward-deployed engineers.

• Manage evaluation and experimentation of STT and TTS models for CRM Voice AI.

• Conduct structured assessments using real production workloads.

• Work alongside the platform voice team to make informed decisions regarding speech models.

• Promote experimentation across the customer landscape.

• Identify key capabilities and conversation designs to prioritize and develop for specific industries.

• Create playbooks to facilitate CRM Voice AI market entry into new sectors.

• Share insights from pod experiences to inform the platform roadmap and develop repeatable productized assets.

⛳️ Requirements

• Over 8 years of experience in product management.

• Recent experience in voice AI, conversational AI, or speech technology.

• Practical experience in developing and evaluating AI agents.

• Familiarity with conversation design, prompt engineering, testing, and iterating based on actual user interactions.

• Working knowledge of speech models, including ASR architectures and TTS synthesis methods.

• Experience in evaluating or deploying speech models in a production environment.

• Comfort with experimental methodologies and evaluation techniques.

• Experience with telephony integration, including SIP, call transfers, IVR systems, or CCaaS platforms.

• Proven history of working directly with enterprise customers on technical products.

• Ability to switch contexts between technical model evaluations and customer-facing product responsibilities.

• Hands-on experience benchmarking across various ASR or TTS providers is a plus.

• A background in machine learning or audio/speech engineering is advantageous.

• Industry knowledge in telecommunications, financial services, travel, or healthcare is preferred.

🏝️ Benefits

• Equity (when applicable)

• Variable/incentive compensation

• Health plans

• Flexible spending accounts

• 401(k) Plan with company match

• ESPP

• Matching donations

• Flexible time away plan

• Family leave programs