Principal Product Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the incentive system that aligns therapist availability with client demand.

• Manage the structure and clarity of the therapist compensation framework.

• Define what constitutes “well supplied” and develop tools and features to address supply gaps.

• Create and evaluate a sustainable earnings proposition for therapists through controlled rollouts and thorough measurement.

• Encourage therapist availability, match acceptance, and continuity of care.

• Analyze and quantify the effects of changes, draw insights, and strategize next steps based on data.

• Collaborate with teams in matching, eligibility, member experience, therapist experience, and provider acquisition.

• Work cross-functionally with finance, clinical, legal, marketing, data science, and operations teams.

• Establish product and organizational strategy along with long-term goals.

• Oversee and track KPIs.

• Diagnose issues, model solutions, design, test, measure, make decisions, and systematize processes.

⛳️ Requirements

• 8-10 years of experience in a product role with demonstrated success through measurable impact and increasing responsibilities.

• Proven experience in managing pricing, incentives, payouts, or supply-side economics within a two-sided marketplace.

• Highly analytical; capable of building models, supporting them with data science, and presenting them to a CFO.

• In-depth understanding of unit and business economics.

• Ability to balance business, clinical, and technical aspects in product decision-making.

• Skill in differentiating between decisions that can be tested inexpensively and those that should be made once.

• Strong grasp of marketplace dynamics and two-sided marketplace business models.

• Sound judgment in ambiguous situations.

• Proven track record of guiding cross-functional decisions to conclusion without direct authority.

• Exceptional written communication skills.

• Strong organizational and leadership abilities.

• High attention to detail and capability to work independently.

• Candidates from any time zone are encouraged to apply.

• Bonus: Experience with labor supply-side economics, independent contractor compensation, healthcare or insurance, and experimentation/causal inference.

🏝️ Benefits

• Remote work with regular in-person bonding events sponsored by the company.

• Competitive salary.

• Comprehensive perks program, including free therapy and employee wellness initiatives.

• Excellent health, dental, and vision insurance coverage.

• 401k benefits with employer matching contributions.

• Eligibility for performance bonuses.

• Access to any hardware or software that enhances your productivity and satisfaction.

• Coverage of travel expenses for required in-person meetings.

• Reasonable accommodations for employees unable to travel due to unique circumstances.

• Investment in professional development and employee well-being.

• Support for a sustainable work/life balance.