Product Owner

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Take ownership and prioritize the product backlog for designated SaaS platform services, which encompass connectivity, authentication and authorization, APIs and integrations, workflow services, and notification systems.

• Cultivate and sustain a thorough understanding of the assigned products, users, functionalities, business processes, technical constraints, company standards, roadmap, and intended future state.

• Lead product discovery initiatives, including conducting customer interviews, shadowing Customer Support, performing research, and validating hypotheses.

• Contribute to product strategy, the development of the roadmap, quarterly planning, and prioritization choices.

• Assess incoming requests based on customer value, business impact, product strategy, capabilities, risks, dependencies, planned enhancements, and available capacity.

• Convert validated product opportunities into requirements, use cases, user stories, acceptance criteria, priorities, and measurable outcomes.

• Work collaboratively with Engineering, Quality Assurance, Customer Support, and other stakeholders throughout the phases of product discovery, development, delivery, and continuous improvement.

• Establish and track product KPIs to assess usage, adoption, customer behavior, and product outcomes.

• Integrate quantitative data with feedback from customers and stakeholders to identify product gaps, enhance adoption, and guide roadmap decisions.

• Balance competing stakeholder priorities and make transparent, evidence-driven product decisions.

• Effectively communicate product priorities, decisions, trade-offs, roadmap modifications, results, and rationale to both technical and non-technical audiences.

• Facilitate product changes through internal education, demonstrations, stakeholder communication, and prompt follow-through.

⛳️ Requirements

• Over 5 years of experience in product ownership, product management, or a closely related role, ideally within a SaaS or technology setting.

• Demonstrated experience managing the product lifecycle from discovery and roadmap development through backlog prioritization, delivery, launch, measurement, and ongoing improvement.

• Strong skills in product discovery, encompassing customer interviews, market research, competitor analysis, and hypothesis validation.

• Ability to convert business objectives and user needs into distinct product requirements, use cases, user stories, acceptance criteria, priorities, and measurable outcomes.

• Robust analytical and data-driven decision-making capabilities, including experience in defining and monitoring product KPIs.

• Experience in analyzing product adoption, funnels, retention, conversion, churn, or other significant performance indicators.

• Familiarity with A/B testing, product experimentation, and metrics-based evaluation.

• Strong stakeholder management and risk management abilities with the capacity to balance competing priorities across multiple teams.

• Exceptional written and verbal communication skills, able to engage effectively with both technical and non-technical stakeholders.

• Advanced English proficiency at the C1 level or higher for collaboration with international teams and stakeholders.

• Experience utilizing AI tools for research, analysis, prototyping, workflow automation, or other product management tasks.

• Background in working within or supporting the Managed Service Provider sector, especially organizations catering to the U.S. market.

• Experience in navigating complex corporate environments and collaborating across multiple teams and stakeholder groups.

• Familiarity with product analytics platforms such as Mixpanel or equivalent tools.

• Experience collaborating closely with DevOps, Engineering, SaaS platform, API, integration, or shared-services teams.

• Certification as a Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or a similar product or Agile certification is preferred.

🏝️ Benefits

• Competitive salary

• Comprehensive benefits

• Great perks

• Professional and career development

• Professional yet friendly work environment