Principal, GTM Automation, RevOps

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Document workflows, create AI agents and automation, and design enhancements for the Revenue team.

• Develop and implement automated workflows for repetitive revenue tasks such as account creation and enrichment, CRM updates, renewals, quarterly business review preparation, deal registration, and account management.

• Incorporate Role-Based Access Control (RBAC), monitoring capabilities, and error handling to ensure system reliability.

• Determine the appropriate applications of AI and automation within go-to-market strategies, as well as identify areas requiring human decision-making.

• Establish standards for production quality through pre-release assessments, pipeline and revenue tracking, sensitive data protocols, and verified rollback procedures.

• Oversee the architecture that connects agents to Salesforce, data warehouses, enrichment and intent sources, and call data.

• Create signal layers for account prioritization, routing, and next-best-action recommendations.

• Evaluate stakeholder code and designs, and implement version control, testing, and code review practices as necessary.

• Collaborate with Sales, Marketing, and Customer Success leaders to uncover automation opportunities and assess their adoption and business impact.

• Monitor new models, agent frameworks, and vendor tools to determine suitable adoptions.

• Maintain documentation for each system and its ownership.

⛳️ Requirements

• Over 10 years of experience in software engineering, data engineering, go-to-market automation, or revenue systems.

• Several years of experience managing systems from design to production support at a staff level or higher.

• Experience with at least one LLM-powered workflow or agent utilized by a business team in a production environment.

• Proficient in Python or TypeScript, along with strong SQL skills.

• Capable of writing tested code and reviewing AI-generated code.

• Hands-on experience with Salesforce, including knowledge of the data model, Flow, APIs, and permissions.

• Familiarity with BigQuery, Snowflake, or analogous data warehouse solutions.

• Experience in integrating SaaS systems via REST APIs and webhooks.

• Working knowledge of enrichment and signal tools such as D&B, ZoomInfo, and HG Insights.

• Experienced in tracing failures back to their original source.

• Ability to convey system details to both sales and engineering audiences, influencing leaders in teams that do not report directly to you.

• May require authorization to access software or technology governed by U.S. export laws without sponsorship for an export license.

🏝️ Benefits

• Participation in an equity plan.

• Medical/Rx Insurance.

• Dental Insurance.

• Vision Insurance.

• Flexible Spending Accounts.

• Commuter Spending Accounts.

• Benefits for fertility and family formation.

• On-demand mental health support and an Employee Assistance Program.

• Global Travel Medical Insurance.

• Short and Long Term Disability Insurance.

• Life and Accident Insurance.

• 401(k) Retirement Savings Plan.

• Participation in an Employee Stock Participation Plan.

• Flexible paid time off that encompasses vacation and sick leave.

• Leave programs that include parental, pregnancy health, medical, and bereavement leave.