Senior Revenue Operations Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop, construct, and sustain reporting and dashboards for Marketing, Sales, and Customer Support

• Evaluate go-to-market performance, recognize trends, and convert complex data into actionable insights

• Create and uphold SQL queries and spreadsheet models for tracking commissions, analyzing pipelines, forecasting, capacity planning, and reconciling CRM data

• Integrate data from Databricks, HubSpot, Zendesk, and Gong into dependable business reporting

• Diagnose and configure GTM systems to ensure data accuracy

• Discover opportunities to enhance operational efficiency through automation and AI

• Assist the GTM organization in embracing new capabilities

• Spearhead cross-functional Revenue Operations initiatives, which include CRM enhancements, reporting improvements, process redesigns, and system implementations

• Develop and maintain documentation, standard operating procedures, and knowledge resources

• Collaborate with Marketing, Sales, Customer Support, and leadership to enhance data quality and decision-making

• Report directly to the Director of Revenue Operations

⛳️ Requirements

• Over 4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a data/business analyst role supporting go-to-market teams in a SaaS or high-growth environment

• Proficient SQL skills, including multi-table joins, CTEs, window functions, and source-system validation

• Demonstrated experience managing projects independently across various business systems with minimal oversight

• Strong analytical capabilities for resolving ambiguous business challenges using data

• Familiarity with CRM data structures, encompassing objects, associations, and lifecycle stages

• Experience with HubSpot is a considerable advantage; exposure to Zendesk and Gong is beneficial

• Advanced skills in Google Sheets or Excel for modeling and reconciliation

• Knowledge of AI tools such as ChatGPT, Claude, or embedded platform AI

• Excellent communication abilities for articulating technical concepts and data insights

• A mindset focused on continuous improvement, attention to detail, and enthusiasm for scalable processes

• Post-secondary education in Business, Analytics, or a related field, or equivalent practical experience

• Familiarity with cloud data warehouses or BI tools is an added advantage

• Python experience is a plus

• Experience with lead scoring, lifecycle management, or marketing attribution reporting is a plus

• HubSpot certifications or extensive CRM administration experience is a bonus

• Experience in designing AI-enabled operational workflows is a bonus

🏝️ Benefits

• Opportunities for professional development

• New experiences and pathways for career advancement

• Flexible and autonomous remote working options

• Virtual interview process

• An inclusive and accommodating hiring procedure

• AI-supported hiring process with human oversight