Principal / Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the senior delivery leader and strategic advisor for designated customer accounts.

• Cultivate and sustain robust executive relationships with clients.

• Direct PMO processes to guarantee standardization, quality assurance, and operational effectiveness.

• Supervise onboarding, implementation, and ongoing service operations.

• Conduct strategic planning meetings, business reviews, and manage escalations.

• Guide and mentor cross-functional teams, including Project Managers, Analysts, and Engineers.

• Ensure that delivery KPIs, such as on-time delivery, budget adherence, and customer satisfaction, are met.

• Acquire a comprehensive understanding of customer business objectives and technology strategies.

• Recognize opportunities to enhance CompQsoft services within current customer accounts.

• Collaborate with Sales and Executive Leadership to formulate account growth strategies.

• Lead executive business reviews that align customer objectives with future transformation initiatives.

• Assist in proposal creation, scope definition, renewals, and expansion opportunities within existing accounts.

• Guarantee accurate documentation, governance, and reporting across all accounts.

• Promote consistent, predictable, and scalable customer delivery operations.

• Align customer outcomes with business value to support long-term client retention and growth.

⛳️ Requirements

• A minimum of 10 years of experience in client delivery, program management, or consulting.

• Experience with VARs or within Microsoft or SaaS partner ecosystems.

• A proven history of managing complex accounts and cross-functional delivery teams.

• PMP or equivalent project management certification is advantageous.

• Preferred familiarity with Microsoft Dynamics, Copilot, Azure, or Power Platform.

• A Bachelor’s degree is required.

• An MBA or advanced degree is a plus.

• Ability to communicate effectively at all organizational levels.

• Capability to strategically expand delivery presence and revenue with assigned customers.

• Ability to link delivery excellence with business results.

• Skill in building trust both internally and externally.

• Competence in driving clarity in ambiguous, multi-stakeholder environments.

• A passion for customer experience, process enhancement, and team development.

• Willingness to travel locally and/or nationally up to 25–30%.

🏝️ Benefits

• Travel to business and customer locations locally and/or nationally up to 25–30%.

• Equal opportunity employment.