Principal Client Solutions Architect

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Facilitate technical and business discovery sessions with enterprise clients and prospects.

• Develop scalable, client-focused solutions that align with business objectives and the capabilities of Introhive's platform.

• Convert intricate business and technical requirements into straightforward solution designs and implementation strategies.

• Conduct executive workshops that foster trust, mitigate risk, and speed up decision-making processes.

• Lead conversations regarding CRM architecture, APIs, enterprise integrations, AI, data privacy, security, and compliance.

• Collaborate with Professional Services to ensure a smooth transition from pre-sales to implementation.

• Link technical capabilities to quantifiable business results by identifying high-value use cases and ROI opportunities.

• Provide technical leadership and solution consulting to support strategic sales opportunities, renewals, and expansion initiatives.

• Mentor Solutions Consultants by sharing best practices, creating reusable frameworks, and enhancing consulting standards.

• Work alongside Product and Marketing to relay customer feedback, integration possibilities, and market trends that influence product strategy and go-to-market execution.

• Establish executive trust through strategic technical leadership.

• Guide customers from technical discovery to implementation.

• Deliver solution designs aimed at minimizing implementation risks.

• Address privacy, security, and integration challenges early in the sales cycle.

• Assist customers in quickly realizing measurable business value.

• Enhance the technical capabilities and consulting standards within the Solutions Consulting organization.

⛳️ Requirements

• Over 10 years of experience, with at least 5 years dedicated to enterprise-scale B2B SaaS architecture or strategic pre-sales.

• Extensive knowledge of enterprise CRM platforms, APIs, system integrations, data architecture, and solution design.

• Executive presence with a background in leading strategic technical discussions and workshops.

• Experience in converting business objectives into scalable technical solutions.

• Strong grasp of enterprise security, privacy, and compliance frameworks.

• Experience in designing or supporting AI-enabled solutions, such as LLMs, NLP, predictive analytics, or intelligent automation.

• Demonstrated ability to collaborate across Sales, Product, Engineering, Customer Success, and Professional Services.

• Exceptional communication, consulting, and stakeholder management skills.

• Familiarity with Salesforce, Microsoft Dynamics, or comparable CRM platforms is preferred.

• Experience with Relationship Intelligence, Revenue Intelligence, analytics, or data enrichment technologies is preferred.

• Background in supporting clients in Professional Services, Legal, Financial Services, Accounting, Consulting, or related industries is preferred.

🏝️ Benefits

• Occasional travel may be necessary for customer meetings, workshops, industry events, and internal team interactions.

• Collaborative, customer-centric team environment.

• Opportunity to influence significant customer outcomes.

• Chance to mentor technical talent.

• Opportunity to shape enterprise solution strategy.

• Opportunity to contribute to the future of AI-powered Relationship Intelligence.