Principal Client Solutions Architect

This is a fully remote position, open to applicants in Canada, +1 more state.

📋 Description

• Lead technical and business exploration sessions with enterprise clients and potential customers

• Create scalable, client-focused solutions that align with business goals and Introhive's platform functionalities

• Convert intricate business and technical requirements into straightforward solution designs and implementation instructions

• Conduct executive workshops aimed at building trust, mitigating risks, and speeding up decision-making

• Facilitate discussions regarding CRM architecture, APIs, enterprise integrations, AI, data privacy, security, and compliance

• Collaborate with Professional Services to guarantee a smooth transition from pre-sales to implementation

• Link technical capabilities to quantifiable business outcomes by pinpointing high-value use cases and ROI opportunities

• Assist in strategic sales prospects, renewals, and expansion initiatives through technical leadership and solution consulting

• Guide Solutions Consultants by sharing best practices, developing reusable frameworks, and enhancing consulting standards

• Work alongside Product and Marketing to relay customer feedback, integration possibilities, and market trends that shape product strategy and go-to-market execution

⛳️ Requirements

• Over 10 years of experience, with a minimum of 5 years concentrated on enterprise-scale B2B SaaS architecture or strategic pre-sales

• Extensive knowledge of enterprise CRM platforms, APIs, system integrations, data architecture, and solution design

• Executive presence with a track record of leading strategic technical conversations and workshops

• Experience in translating business goals into scalable technical solutions

• Strong grasp of enterprise security, privacy, and compliance frameworks

• Experience in designing or supporting AI-enabled solutions, including LLMs, NLP, predictive analytics, or intelligent automation

• Demonstrated ability to collaborate across Sales, Product, Engineering, Customer Success, and Professional Services

• Exceptional communication, consulting, and stakeholder management abilities

• Familiarity with Salesforce, Microsoft Dynamics, or comparable CRM platforms

• Experience with Relationship Intelligence, Revenue Intelligence, analytics, or data enrichment technologies

• Background in supporting clients in Professional Services, Legal, Financial Services, Accounting, Consulting, or related fields

• Preference for candidates located in Eastern or Central time zones

🏝️ Benefits

• Occasional travel for customer meetings, workshops, industry events, and internal team activities

• Collaborative, customer-oriented team environment

• Chance to influence strategic customer results

• Opportunity to mentor technical talent

• Ability to shape enterprise solution strategy

• Opportunity to contribute to the future of AI-powered Relationship Intelligence